Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas
20:32 18 Aug 22
22:36 17 Aug 22
16:47 16 Aug 22
Dr Frank Dirtrock
20:59 15 Aug 22The Mitsubishi mini split system needed maintenance and cleaning. The two man team of Chad and Edgar of whom only Edgar was seen an interacted with, We’re efficient and thorough and completed the maintenance and cleaning of the exterior unit( Chad) and 4 interior units (Chad & Edgar) in 3 hours or less. Although we discovered Edgar was using our dish/vegetable cleaning brush to clean the filters and requested to use and did borrow 2 of our ladders, he did use their own water hose because they couldn’t find ours. Total Comfort is an expensive business to use although they seem reasonable at first at $109 a service call. However, they charge $617 to clean an exterior unit and an additional $2100 to clean the 4 interior units, for a total of $2717 for 2.5-3 hours for the service !!! New filters were $30 each and not included. We would service our HVAC system in Florida for $69-99 annually plus Freon . Extra replacement parts would usually be under $500.
15:57 15 Aug 22Technician was great. Very thorough and honest. Even though got bad news about repairs needed, it made it easier to take.
R W Harris
13:11 15 Aug 22From scheduling to installation, the service I received was top-notch. The scheduler was courteous and understanding. With the site visit, the service advisor evaluated my problem and provided me with several options for replacement of my gas hot-water heater, which could be completed later that day. The installer arrived, as scheduled, and completed the installation. However, when he lit the pilot, there was a problem. Rather than attempting to troubleshoot the unit, he obtained a second one and installed it. Every one I dealt with, from start to finish, was quite professional and extremely knowledgeable. I highly recommend them for your plumbing needs.
02:16 10 Aug 22
01:45 16 Jul 22Total Comfort recently installed a new Trane AC unit on my property. From the onset of job to the completed project, I was totally impressed with their attention to detail, and therewillingness to go above and beyond.The project couldnt have went better.7/15/22Called total comfort my main unit had the blower out, Tech Keith Cooley did a great job assessing the problem and installing a new capacitor solving the issue. This company is efficient, and the employees are polite and easy to work with.Thanks Keith, and Total Comfort for another job well done.12/19/2019Yesterday I found my pressure relief valve leaking on my hot water heater. I called Total Comfort out to R & R the valve. They arrived at 9:00am promptly, and a young man named Zane quickly assessed the problem and replaced the valve. He was very respectful of our home, as I have experienced previously this company goes the extra distance to make sure the job is done right and the customer is satisfied. I couldn't ask for more, their service is exemplary.Dan
21:29 15 Jul 22
21:33 12 Jul 22
16:04 10 Jul 22
Elias Del Castillo
22:31 30 Jun 22Great Fast and Efficient Service
23:04 28 Jun 22Danny was pleasant and professional. He alerted me when he was on his way to my house, and tuned up my AC and answered all of my questions in a very polite and timely fashion. I truly appreciate companies that put customer service at the top of the list! Thank you Total Comfort.
10:54 25 Jun 22Top Notch company and employees. Chris, John and Ashton were our installers. From salesman to office staff to installers all were very professional and friendly. Arriving at 7 am. they stayed all day removing an old attic installation of heating and ac. Being a most complex install the guys kept at it and when they were ready to leave, they swept and cleaned up all the debris. I would recommend this company and their outstanding employees to everyone.Thanks guys. Job well done and it was a pleasure having you do our work.Carl Snyder & Barbara Clemens
22:54 15 Jun 22The technician (I believe his name was Danny) was so friendly and figured out the issue very quickly. On top of fixing the problem he took the time to explain what caused it and how I could prevent it in the future by doing some regular maintenance on my own.
21:42 15 Jun 22
23:51 08 Jun 22Danny and Trey were absolutely amazing! They were very thorough in determining the cause of the leak. Both were professional and provided excellent customer service! I will definitely use Total Comfort in the future!
15:29 18 May 22
16:30 14 May 22
19:23 09 May 22Paul & Tre arrived early and were extremely friendly, courteous and professional! They worked fast and efficiently but made sure explain their work to me, answer questions and made friends with my three dogs! Overall a great experience and I highly recommend them.
17:01 09 May 22
20:23 06 May 22Paul and Tre arrived on time with all the parts and equipment necessary to install the new heating and A/C system. They went right to work ensuring that no damage to our home was done during the old system removal. Once the old system was removed they began installing the new system. When it was determined that an adapter piece was needed they contacted the shop and had the piece fabricated. It arrived on site in a timely manner. While they were waiting on the part they continued to on other facets of the installation. When they were complete, they removed all old materials and new systems containers and unneeded parts.It was pleasure to have Paul and Tre work at our house.
18:15 26 Apr 22
16:12 26 Apr 22They are excellent at calling to remind us to schedule our heating and air unit maintenance .
16:41 22 Apr 22
W. A. Dickinson
11:14 22 Apr 22Very prompt and fixed the problem!
17:06 07 Apr 22They wee very professional explained everything to point .All had a great personality loved talking to them.Highly recommend them would not use anybody except for Total Comfort thank you Tim Blecha
17:18 05 Apr 22The whole team is great. Very responsive and flexible. I liked that they communicate and do payment over text with links. Super clean install and system is running much better now.
16:59 05 Apr 22Plummer Danny Miller provided a detailed explanation of the problems, and options for repairs. He and his helper installed new water heater in an expedient and professional manner. New water heater works great, comes with an excellent warranty.
20:17 31 Mar 22
19:46 31 Mar 22
21:23 30 Mar 22
21:44 29 Mar 22
21:18 25 Mar 22
21:17 25 Mar 22Very professional and courteous. Prompt and explained everything. I will definitely use this company again.
11:40 25 Mar 22
21:42 24 Mar 22I have used Total Comfort air conditioning services in the past. The quality of their services, and the professionalism and courtesy of their people remain constant. I highly recommend Total Comfort.
Stephen Willis (Steve Willis)
15:02 18 Mar 22Woke up on cool, not cold, but not comfortable, turned on the heating unit to 68 degrees. Heat did not start on. Tried tried the emergency unit and it worked. Called Total Confort where they said the could get a technician out in the afternoon. The later, 10 minutes, they called back to say their was a tect on the way. Checked the unit that had started working in the meantime, completely. Found nothing wrong and the unit has worked perfectly.Very satisfied with the quick response.