Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas
15:29 18 May 22
16:30 14 May 22
19:23 09 May 22Paul & Tre arrived early and were extremely friendly, courteous and professional! They worked fast and efficiently but made sure explain their work to me, answer questions and made friends with my three dogs! Overall a great experience and I highly recommend them.
17:01 09 May 22
20:23 06 May 22Paul and Tre arrived on time with all the parts and equipment necessary to install the new heating and A/C system. They went right to work ensuring that no damage to our home was done during the old system removal. Once the old system was removed they began installing the new system. When it was determined that an adapter piece was needed they contacted the shop and had the piece fabricated. It arrived on site in a timely manner. While they were waiting on the part they continued to on other facets of the installation. When they were complete, they removed all old materials and new systems containers and unneeded parts.It was pleasure to have Paul and Tre work at our house.
18:15 26 Apr 22
16:12 26 Apr 22They are excellent at calling to remind us to schedule our heating and air unit maintenance .
16:41 22 Apr 22
W. A. Dickinson
11:14 22 Apr 22Very prompt and fixed the problem!
17:06 07 Apr 22They wee very professional explained everything to point .All had a great personality loved talking to them.Highly recommend them would not use anybody except for Total Comfort thank you Tim Blecha
17:18 05 Apr 22The whole team is great. Very responsive and flexible. I liked that they communicate and do payment over text with links. Super clean install and system is running much better now.
16:59 05 Apr 22Plummer Danny Miller provided a detailed explanation of the problems, and options for repairs. He and his helper installed new water heater in an expedient and professional manner. New water heater works great, comes with an excellent warranty.
20:17 31 Mar 22
19:46 31 Mar 22
21:23 30 Mar 22
21:44 29 Mar 22
21:18 25 Mar 22
21:17 25 Mar 22Very professional and courteous. Prompt and explained everything. I will definitely use this company again.
11:40 25 Mar 22
21:42 24 Mar 22I have used Total Comfort air conditioning services in the past. The quality of their services, and the professionalism and courtesy of their people remain constant. I highly recommend Total Comfort.
Stephen Willis (Steve Willis)
15:02 18 Mar 22Woke up on cool, not cold, but not comfortable, turned on the heating unit to 68 degrees. Heat did not start on. Tried tried the emergency unit and it worked. Called Total Confort where they said the could get a technician out in the afternoon. The later, 10 minutes, they called back to say their was a tect on the way. Checked the unit that had started working in the meantime, completely. Found nothing wrong and the unit has worked perfectly.Very satisfied with the quick response.
21:35 17 Mar 22Chris and John of the installation team are very professional and courteous. They explained every step of the process and did a quality job. Alex, service manager, is amazing. He took care of my situation professionally and promptly. Barbara, office manager, is courteous and a woman of her word.
12:08 17 Mar 22
20:26 07 Mar 22
20:39 28 Feb 22
20:39 28 Feb 22
20:07 25 Feb 22
00:40 25 Feb 22
16:40 24 Feb 22Technician was pleasant informative knowledgable and friendly. They have always been and I have used Total Comfort for years. Highly recommend them.
14:29 24 Feb 22Danny arrived first thing in the morning and after an initial inspection, he prepared the work area to ensure no damage to our counters. He wore protective covers over his shoes and a mask for Covid protection. He explained everything as he went along, thoroughly tested the drain after making adjustments, and then cleaned up afterwards. Very professional and friendly, I would recommend Danny to anyone that needs some work done.
00:34 20 Feb 22I used Total Comfort to install a home dehumidifier with fresh air recirc and a humidifier. Alex and Emmett answered all my questions and set up the deal. Both stopped by during install to check on things and to answer any questions. Steven, John, and Chris did all the real work 🙂 and were prompt, professional, worked steady, and probably most importantly, worked well together. I appreciate their obvious effort to do the job right the first time. Total Comfort has my highest possible recommendation.
21:33 03 Feb 22
23:23 20 Jan 22
16:53 14 Jan 22The tech that came to my home was very well mannered, and informative. He explained the steps he was going to take, and made recommendations after the service. Did not push unnecessary products or services.
21:07 22 Dec 21
21:25 21 Dec 21
23:08 20 Dec 21Chris and Dan were excellent. I would recommend this company to any of my family and friends with confidence.
21:34 03 Dec 21When the guy who was checking my heating/ac system told me that I had an active leak in the crawlspace, he recommended that I call Total Comfort. He called them up and gave them my number. They called me immediately and quickly agreed to send someone out right away. Danny arrived on time, assessed the problem, found the part in his truck and promptly fixed the leak. All of this was late on a Friday afternoon. They even gave me 5% off for being a Vet. Great service. Very professional and I greatly appreciated their help and support. I live alone and I'm 82, and this sure meant a lot to me. Thanks again to Danny and Total Comfort! Highly recommend these guys! 🙂
03:28 20 Nov 21
16:27 15 Nov 21
10:36 14 Nov 21We were pleased with the craftsmanship and professionalism of each and every tech that has responded to the alarming number of warranty claims over the past 6 years. Our most recent warranty claim 10/15/21 has certainly soured us on the integrity of this company. On this warranty call they had to replace a capacitor which is fully covered under the Trane warranty, but an error was made by the technician and we were charged $180 for the capacitor.My wife paid the technician not thinking that there was any reason to question Total Comfort but then called me to ask, I immediately called TC and was told that it is covered under warranty and that the technician had mistakenly charged us for the part. The young lady asked me to hold on for a moment while she went to speak to a manager, she then returned to advise me that they were going to cover the part under warranty but that there were shipping and processing fees associated with the part totaling $138 which I would be responsible for, So in my eyes they are giving me a $42 break a part that is fully covered under warranty. As of 10/22 no adjustments had been made to the invoice so I called and spoke to another lady by the name of Ann, she explained that the gentleman responsible for making the adjustment was out of the office but they were working on it. I have since been in contact with Trane corporation and they were baffled as to why I was being charged for the capacitor because they had paid out fully on a claim for this capacitor on the same day that it was replaced 10/15. Trane surprisingly wasn’t much help either but they suggested that I reach out to HVAC licensing board of Virginia which will be my next call, oh yeah and that whole claim about “nothing can stop a Trane” I do believe I found Trane’s Kryptonite… It’s a warranty claim with a independent Trane dealer with unscrupulous business practices…..NEVER AGAIN!!!UPDATE: Total Comfort did reach out to correct the invoice error. As I stated early in this review, the craftsmanship and professionalism of each and every tech visiting our home has been TOP NOTCH, but the management level decision making could use a little tweaking.
21:34 22 Oct 21Total comfort installed two new heat pumps and also repaired a split mini system. Their quote for the heat pumps was better than the other two competitors. Our heat pumps were installed in a week from time of quote and our mini split was repaired the day after we called. This was our first experience with Total Comfort and I highly recommend them. They were professional, courteous and their work was top notch.
17:55 22 Oct 21John was a great tech to work with. Work was done quickly, professionally and at a good cost. I will definitely be using this company in the future for my HVAC needs.
01:53 22 Oct 21It have been working with them for well over 15 years including a complete R&R of my old system to a 20 seer system and have had this 5 year old home worked on and in my view they are the more expensive be and least flexible and did NOT stand by Tim's word and I quote " I'm other words we own your system for 10 years. Just contact me
21:13 13 Sep 21
15:15 24 Aug 21
14:57 11 Aug 21