Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas
Based on 667 reviews
Vincent B
17:23 21 Apr 21
Total Comfort replaced the central air, gas furnace and heat pump at my home this week. A very professional and courteous team completed installation of all units in one day. Shout out to the six team members - Dan, Darius, Emmett, Joe, John and Johnny! You all did an amazing job!Jonathan Bruce
23:16 19 Apr 21
Fefe
20:31 19 Apr 21
Very professional, knowledgeable, and friendly. Always on time. Total Comfort customer for life:). Thank you!Bambi Ford
16:10 19 Apr 21
Linda Merrell
19:24 15 Apr 21
Professional, knowledgeable, courteous, considerate.8/7/19 Zane (Total Comfort Tech) returned to complete plumbing job after receiving ordered materials. As stated before, he is professional, knowledgeable, courteous and considerate. Job completed perfectly, rebuilding master bath sink faucets. Total Comfort is very responsive and highly recommend.Bumson 2014
03:12 15 Apr 21
I have had five appointments with Total Comfort and appreciate both the respect and education I receive from their associates when they come to my home. I am glad to have chose Total Comfort after moving here just over a year ago. Thank you to Alex, Stan, Lutfi, Zane and Josh.Abraham Sanchez
19:03 13 Apr 21
Ray_Chaz
13:17 12 Apr 21
T/Comfort found a leak in A/C they installed in 2016. It was either buy a whole new system or spend $2800 on repair. We chose the latter. Great job with installation. Joey was a one-man show and completed install with only one issue. He ordered a part midway through install and received the part within the hour. He was knowledgeable, courteous, and tolerated my crazy little dog. 5-stars/ Highly recommended.Sean Remley
13:55 10 Apr 21
Master Plumber Stan did an excellent job assessing my plumbing problems, advised me on options and ultimately replaced my water heater and expansion tank. I had a lot of questions and he took the time to explain and show me how everything works.Ryan Hellerstedt
10:11 10 Apr 21
Absolutely stellar service over 13 years! They are professional, polite, on time and extremely responsive. I've had ZERO issues that were not resolved immediately. I would not trust anyone else with my home.Janice Humbertson
22:00 08 Apr 21
David Craig
17:42 08 Apr 21
Louie serviced the HVAC equipment very professionally, very pleasant and respectful. It’s a pleasure to have him at our home. WeMari Tolliver
21:23 06 Apr 21
Breon Grant
15:05 06 Apr 21
Brittany Flint
14:08 06 Apr 21
Faron Kendle
01:03 06 Apr 21
I've been using Total Comfort for my go to HVAC service/installation for 13 years. Great company!Robert Williams
17:54 01 Apr 21
Don
17:37 31 Mar 21
Kyle Hash
19:08 29 Mar 21
Michaela Moore
19:01 29 Mar 21
Always on time, always professional and very friendly.Stephanie Terrell’s
14:19 29 Mar 21
Alvin Winborne
15:03 28 Mar 21
Daniel Woodard
21:18 25 Mar 21
Janice Hornbeck
13:31 24 Mar 21
Shirley Poss
09:41 24 Mar 21
David Gross
03:42 24 Mar 21
Tim Van Dyke
23:53 23 Mar 21
Great service showed up on time reasonable rates.Darrell Cooper
23:30 23 Mar 21
Total Comfort provides excellent service through courteous and skilled technicians. Total Comfort installed our furnace many years ago and keeps it running perfectly. Thank you!Daphne Lynn
12:31 18 Mar 21
From office staff to service, everyone is friendly and helpful. The job is always done neatly and efficiently. The service men are always professional and respectful. They always make a stressful situation more comfortable! Thanks!C Menck
17:38 17 Mar 21
The tech was early, very polite. He was thorough and neat. He explained everything he did before doing it as well as explained pricing. I would absolutely recommend.Joe Zimmerman
13:58 17 Mar 21
Gregory Stroud
10:29 17 Mar 21
Very professional staff. Quality work done for both plumbing and heat/air. Very quick to address any issues that I had.nate turner
01:46 17 Mar 21
Great service I had both HVAC maintenance and Plumbing repair. Professional service.Juanira Reyes
15:43 16 Mar 21
Angela T
15:03 16 Mar 21
Claire Salitsky
20:28 15 Mar 21
We called Total Comfort when having an issue with our HVAC unit and they sent out someone the same day. Louis was awesome and professional. He diagnosed the problem and helped us determine options. Not only did we enjoy his expertise but he had a great personality. We highly recommend this company and if you can, ask for Louis!!! Thank you!Larry Demarest
18:12 12 Mar 21
David Lockhart
14:49 12 Mar 21
David Coman
16:44 10 Mar 21
Kathleen Lewis
18:48 02 Mar 21
I didn't know what was wrong. Water turned cold last night while washing dishes. We checked the breakers, first my husband who turned it off and on. Then me, about an hour 1/2 later. It was on. Called REC this morning. They contract with Total Comfort. Barbara called and took care of the business for the repair person. That was Tucker who came in the time frame that Barbara had indicated. Tucker was professional, friendly, and wore a mask and covers on his shoes. He set to work and gave me updates as to what he was looking at. He suspected the thermostat after finding the elements in working order. He made the repair in a timely manner and told me to expect the water to heat up in 30 to 60 minutes. Thank you Tucker for your service!Peter Stella
13:54 28 Feb 21
Fast appointment scheduled, technician came on time and he performed a thorough inspection and maintenance of my heating system. He explained what he did and what he found. Excellent service!John Williams
20:55 22 Feb 21
John Ennis
13:06 19 Feb 21
Stephen Rogers
04:24 19 Feb 21
I called Total Comfort yesterday afternoon and they were very responsive and came today before noon. The technician was a heck of a nice guy and listened when I described my intermittent problem. Then he went right to work. The gas furnace has not been on since he left so I can’t say if he fixed the problem or not. But he took the time to explain what he found and what he did to correct what he thought was the problem. As for the cost I would say it was reasonable. There are cheaper alternatives such as the guy I used before but.. he didn’t fix my problem. If the problem is fixed I am happy with the cost! Hope I can update my review to include the final results of the fix.Update!The problem got worse that night and I called Total Comfort the next morning. They had the tech come back ASAP to check the system again. Since the problem was no longer intermittent, he found the culprit right away. It was going to be an expensive repair. Since the system was nearing 18 years of service he recommended I consider a new system and I agreed it was probably best. I was not charged for a repeat visit.Alex came later that afternoon to estimate the cost to replace my system. He did a thorough job including crawling under the house to check the ducts. That evening he provided me with estimates for 3 systems of various price ranges. He was very knowledgeable and helpful which made it easy for me to choose the right system for my needs.On the day of the install the techs were at the house exactly on schedule. Paul and Chris introduced themselves and got right to work! I was totally impressed by their attention to detail and desire to do an exceptional job.... especially Paul who has worked or Total Comfort for quite a while. Talking with him I learned that he loves his job AND the company he works for. He goes out of his way to do more than just what is required! Both guys did a great job!I can’t say enough of how impressed I am with this company. Old world style business ethics... the customer comes first! Refreshing...PS love the new Trane system!Laurie Tryfiates
20:13 18 Feb 21
Cecile Watts
22:06 17 Feb 21
Tammie Martin
17:41 16 Feb 21
Good business —they stay on top of your maintenance schedule and call ahead before showing up for appointment. Friendly, professional, and responsive. Glad to do business with these folks!John Vernon
18:30 15 Feb 21
John Guzman
17:41 15 Feb 21
Total did a fantastic job fixing my hot water heater. Repair person was friendly and informed what was going on the whole time. I would definitely use them in the future.Tanis Hillegass
16:48 14 Feb 21
We were impressed with the promptness and the through evaluation of our unit. Thank you,
Angel Lynn
15:57 22 Apr 21
A HUGE shout out n thnk u to ZANE! Thanx to this guy i have hot water again!! He was very polite and knew exactly what he was doin! Had others come to fix the prob but i ended back at square 1 everytime... Zane got it right the first try and was fairly fast about it...Very satisfied with his work and would recommend him for the future... Thank u a million times Zane.
James Patricia Groth
12:20 22 Apr 21
Guys were just great, will always use Total Comport😊
Daniel Cortez
21:14 09 Mar 21
Very courteous and professional representatives who were responsible and diligent. I highly recommend them.
Justin Seth Woodside
19:36 11 Feb 21
Zane is a great plumber! Work was completed beautifully, plus a one year warranty on parts and labor!
Candy O'Donnell
20:39 22 Jan 21
Total Comfort is a great company to deal with. The technician is always so courteous, helpful and explains everything that he did today to service our HVAC. The staff in the office is exceptional and it is always so good to deal with them.
Rhonda Thompson Clyborne
12:02 18 Jan 21
Received a call at work that heat was not working at our rental property. I was at work and couldn’t remember address and had to look it up. Ann was so patient and kind. A technician was there within an hour and half. So grateful for the wonderful service! They will be my go to heating and air service from now on!!! Thanks Ann!!
Sandra Kay Martin Dimter
01:04 11 Jan 21
Their crew was very professional ,polite and neatThey corrected errors our previous HVAC company left as a 'good / correct " job . Since they corrected the systemit is operating better.
John J Buckley Sr.
21:17 03 Nov 20
Outstanding! Kevin the technician is very very good. Definitely a keeper
Kevin Williamson
15:55 26 Oct 20
Louie was awesome and answered our questions. Thank you again!
Nancy Ruth Sandford
12:13 08 Oct 20
They are always polite and professional. I have been a customer for many years and would definitely recommend them.The techs are always very helpful and explain everything. That is why I like them.
John Fitzgerald
02:44 07 Oct 20
The Tech Louie was totally professional, knowledgeable, and very friendly and explained everything to me. That is why I love Total Comfort.Zane has been to my house several times before and he is always the consummate professional, he is a top notch tech.
Darrel Bow
00:17 02 Oct 20
Excellent service and the crew was very professional!
Jennifer Flader Bonney
15:57 08 Sep 20
Alex was very professional. He diagnosed the problem and fixed it quickly.
Benny Quiñones
19:39 03 Sep 20
Excellent and professional service. On time!!!
Sandra J. Bartel
00:19 02 Sep 20
They did what they said they would do. Left our home clean. Completed the work in about the time they said it would take.
Pamela Butler
20:52 28 Jul 20
were courteous, proficient and effective.
Cheryl Diane Kueny
21:38 24 Jul 20
Very reliable! Short notice but got me covered!
Marian Pido Navarro
18:32 24 Jul 20
Knowledgeable Techs! Josh is very polite. Great customer service! 5 stars rating!
Sandra Switzer
09:41 17 Jul 20
We have the annual maintenance plan with Total Comfort and have been very pleased with their service. We had just had our summer maintenance a couple of weeks ago when suddenly we had no cooling. Only air was blowing, but nothing cool. And we were getting ready for 90+ degree weather for the weekend. I called Total Comfort in the morning and they scheduled someone to come between the hours of noon and 3 pm. Well, Louie came around 1 pm and immediately found the problem (our starter motor for our HVAC had burned out -- we have a much older model HVAC). Louie had us up and cool within 30 minutes! Love, love, love Total Comfort. Couldn't be happier. They have knowledgeable technicians and are able to schedule routine visits in a timely manner and are able to provide same day/immediate, emergency service. Very happy as you can tell with Total Comfort.
Karen Jackson
19:58 10 Jul 20
Alex arrived on a Saturday within 2 hours of the time we called. He got our AC up and running and stayed awhile helping us go over all possible options. They kept us cool until the install day of the new unit was to be installed. Then Mike and his crew worked all day to put in our heat pump and AC unit it. Everyone was polite and did a great job! We will definitely recommend this company.
Lucy Schmidt
13:29 06 Jul 20
excellent customer service and fair pricing. Alex was great.
Buddy Witherite
22:11 23 Jan 20
I had a lot of experience with different merchants over the years "Total Comfort" is outstanding and second to none . I like to thank Emmit and his crew , the Ladies that answer the phones and the company itself they choose the right name "total Comfort" thank you all . Monika W.
Daphne Ahalt
20:08 08 Jan 20
They were so professional and kind. They had to order the unit, so they left me with space heaters until they could install the unit the next day. All paperwork was easy to fill out and the ladies in the office made sure the warranty and financing went through without a hitch.Great people, great products, great service!
Jim DeBolt
14:21 23 Dec 19
Solved our problem and did it very professionally and promptly. Would highly recommend.
Sandi Nelson
20:34 10 Dec 19
Quick and efficient service!!
Christopher Brown
01:10 07 Dec 19
Total Comfort always provides great customer service. Everyone from the office personnel to the technicians who come onsite are professional and courteous. I have been a customer for years and will continue to have them work on our equipment.
Anne Lachance
21:24 03 Dec 19
They are all so nice and considerate, prompt and great work done every time!
Cliff Funk
20:12 21 Nov 19
Excellent service top notch install team
Sandra Minor
21:36 11 Nov 19
no issues with the technician. on time and professional.
Lee'Costa Williams
21:56 04 Nov 19
Great Service, respectful personnel, great products
Melissa McLeod
20:41 30 Oct 19
An honest and reliable company. Highly recommend.
Les Cummings
16:14 28 Oct 19
They were very helpful and sent someone out quickly when furnace went out. Alex was very professional and friendly.
Sandra Scercy
20:55 24 Oct 19
I just want to take a moment and leave a review. We scheduled our HVAC maintenance check this month. Alex showed up and after checking everything he noticed our heating element was bad. He promised to show up the next day and fix it. The next morning he was back to fix it just like he promised. It was raining all day so he promised to come back the next day to finish up. He showed back up the next morning and completely finished fixing our Unit. Not only was I impressed with him showing up and keeping his word but he showed up each morning with a big smile on his face. That shows me that he enjoys his job and he was an outstanding representative for Total Comfort. Thank you so much Alex for answering all my questions about the thermostat and for a job well done. Our family will appreciate the warmth with Winter coming. I will definitely be recommending Total Comfort to family and friends. A+++
Bill-Sandy Wemmerus
18:57 18 Oct 19
Always excellent service - knowledgeable, polite, and efficient.
Marie Martine
21:08 14 Oct 19
Kevin was at my house Friday for our annual heating inspection. Kevin is always very polite and professional. I have been using Total Comfort for years and I highly recommend them.
Sharon Lusk Malchow
20:19 14 Oct 19
Excellent service.Always polite,helpful,on time I have used other HVAC companies and haveBeen disappointed.Total Comfort is the best.They get 5 stars
Nate Longfellow
19:49 02 Oct 19
I had Total Comfort replace my 20 year old HVAC system with a new Ruud system. Their professionalism far exceeded other competitors that I received quotes from. Alex was great with no high pressure sales, just going over different options. The installers were excellent and knowledgable, making adjustments to the ductwork that was in place to help the new system operate at peak performance. The best thing about the company is they do everything that they can to make sure the job is done right, even if that means reworking part of the project. There were a few challenges with the install but the crew made sure that everything was completed correctly. I would highly recommend them to anyone needing a new HVAC system or service completed on an existing system, these guys/gals will treat you right!
Steve-Michele Boldt
21:05 25 Sep 19
Utilized the Plumbing section for the 1st time, Zane did a great job diagnosing the problem with an outside spigot and provided two solutions. He was able to repair that same day, excellent customer service. Thanks Total Comfort
David E Craig
18:58 18 Sep 19
Total Comfort, LLC just upgraded my furance and ac unit. The installation crew was polite and professional. Best of all our upstairs loft that never has been cool, is cool now! Awesome job Total Comfort, my wife is so happy! We recommend Total Comfort for all your heating and ac needs. Thanks again.
Ronald Brewer
17:37 16 Sep 19
Great service and response
Kenneth Martin
23:40 13 Sep 19
courteous, professional technician, Thanks Kevin !!!
Barbara Bush
20:20 13 Sep 19
Excellent service, always take time to explain everything that was checked , definitely would recommend
Cynthia James-Harvey
17:12 20 Aug 19
Great service! Totally responsive and professional team at Total Comfort. Spent time to ensure everything was working properly and had our AC up and running in no time and I couldn’t ask for more. Well done guys!
Trudie Cruey
16:20 12 Aug 19
dependability and correctness
JuliaJulie Ziel Alvaro
15:43 02 Aug 19
Excellent service with consistent follow-up. Techs were thorough and friendly.
Jim Shira
11:49 24 Jul 19
Outstanding service. Thank you Kevin for a thorough inspection
Thyler Patillo Sr.
15:38 20 Jul 19
I recommen Total Comfort for there professional service and knowledgeable technicians. Very prompt, has kept my units in operation for over 20 years.
Scott P. Gobrick
02:49 28 Jun 19
The service and friendly people make them my #1 for AC / heating service
Art Wood
12:01 27 Jun 19
I thoroughly research, I compare, and I'm honest with my reviews. We just had a complete ac system installed including upstairs heat pump, 2 RUUD 17 SEER AC. Units and a furnace. Th guys were neat and clean and pretty good overall. I have mixed reviews (really a couple of issues overall about Total Comfort I KNOW it's our choice but they highly recommended a RUUD 17 Seer A/C unit even over The TRANE 18i and 16i because efficiency is just the same but warranty is better. I got a 10/10/10 warranty which sounds great , BUT when they sent me the warranties they said " CONDITIONAL" warranty. Well, they FAILED to tell me what conditional meant. My fear is the first time I have an issue they'll tell me it one of the conditions and not honor the warranty. Sounds shady, it's either warranties for 10 yrs or it's not. Second huge issue is they give you a total price. Except for building a house I have ALWAYS been given a breakdown of parts and labor. Total comfort also offers a WHOPPING 5% military discount, but they don't break out pricing so you never know.. It might cover taxes. I've asked for a breakdown of prices of AC units, Furnace, heat pump and I assume the rest is labor. Total Comfort refuses to do that and therefore I have no idea what I got for the money. I looked here https://www.pickhvac.com/central-air-conditioner/ruud/ and it says the unit I received cost $1500 plus 100% markup plus plus. I have a problem with a company that can't give you a breakout, even after the fact. That tells me one thing. Shop around and determine for yourself if you think $10k - 12k for labor is worth it. . Because I did get the complete TRANE system quoted for $6k less then these guys, but I needed the financing.
Laura Matthews Stitt
17:12 23 May 19
This was our 1st time having the HVAC replaced. I lined up estimates with a couple vendors. I have to say Tim with Total Comfort Heating and Air came out and truly spent the time to ensure I understood the system he was quoting me. In addition he heard how loud the air was in our kitchen (it’s always been like that. So loud we always had to turn up the sound on our tv). He told me he could take care of how loud it was. When I asked the other vendor about making it quieter I was told that was just the way the air blows and nothing they could do about it. And our system is SO quiet!! And it cools our house down nicely. All the techs that were here through the installation were great!! In fact, when pulling the old ductwork out they came across an issue which caused them to go into the next day (which was a Friday) to get the A.C. going. The techs stayed until 830 that night to ensure we had A.C. over the weekend. I truly feel they went above and beyond with their services. And, in addition, everyone I spoke with over the phone was amazing as well! You won’t go wrong with choosing Total Comfort Heating and Air!!!
Cathleen Feduke
00:38 21 May 19
We called because of what turned out to be our well pressure pump which they do not fix. Fortunately Zane was very thorough and recognized our water heater was about to go. We had noticed it going for a couple weeks but it was not at a steady drip. He helped us prioritize our repairs and then came out to fix the water heater this morning. It was a quick turn-around done by an excellent technician.
Maribeth De Jesus Lambinicio
18:56 02 May 19
Josh did routine maintenance to our air conditioner today. I had few questions about setting up the control and found out that he is obviously very knowledgeable about his job. I like that he wore those blue booties so he wouldn’t step on my floor with dirty shoes. I will definitely recommend Total Comfort, LLC based on my experience with Josh and their high quality product.
Maggie Moffitt
21:26 01 May 19
Always arrive within time frame and call you when they are on their way. Very professional and experienced. A pleasure to work with. They work hard to find a reasonable solution to any problem
Susan Neher Polen
02:29 24 Apr 19
their expertise, professionalism, prices on plumbing, and respect for your home (and cleaning up any/all messes)
Aris Taflambas
19:45 01 Apr 19
Josh got here very fast, did excellent work and was a very pleasant gentleman.
Chrissy Kuney
20:31 22 Mar 19
Always prompt, professional and very knowledgeable. Kevin is thorough and professional. Highly recommend.
Suzanne Gocella Pilson
23:39 19 Mar 19
We had a water heater failure over the weekend (of course) but Total Comfort came out and did the diagnostic and repair completed within two days (had to order some parts). Zane the technician was professional, friendly, knowledgeable, and explained the problem and warranty in terms I understood. We have used TC for 8 years (they installed and maintain our HVAC system also) and have never had a problem. We appreciate their customer service and all the technicians. Thank You Total Comfort, Thank You Zane. Job well done!
Peter Sparber
18:55 14 Mar 19
Possibly the best customer service in the Galaxy with Ann one of their brightest stars. We live 50 miles away and there was no chance we could use their services but it didn't matter. Ann found someone great close by our home in Northern Virginia and all is well in the universe! Thanks so much Total Comfort and Ann.
Joyce Watson
00:37 12 Jan 19
Patti Allen
20:30 17 Nov 18
Heating and air conditioner and replaced our water heater.
Jeanine Sanders Marchese
18:48 01 Nov 18
Great customer service, timely repairs and maintenance.
Drew Hunter
20:09 26 Jul 18
Totally satisfied with this company. Alex came out and gave us an estimate after our old system failed. Competitive pricing and allows interest free financing which is huge when spending that kind of money. They delivered, installed and retrieved 2 wall units free of charge to hold us over until they could install the new system. Above and beyond what a company is required to do! Chad and Tim were great during the install. Arrived on time. Professional and very respectful of our house. Explained everything and answered all our questions. A pleasure to deal with. We will definitely be dealing with this company for years to come!
Vernah B. Wilson
12:28 09 Jun 18
The owners, of this company and its employees, are like family to me. They're, quite honestly, some of the finest people, on the planet! I can genuinely speak, of their upstanding character and their "above and beyond" professionalism. If you're considering, Total Comfort, for a heating and air need...trust me.... you've landed, in the perfect place!Vernah Stiffler, one satisfied friend!!
Mickey Perrott
20:27 06 Jun 18
Total Comfort installed a complete ac/heating system in our home. They were very professional and affordable. They went above and beyond my expectations.
Heather Nichole
19:35 19 Feb 18
Anna Henson
23:58 18 Jan 18
TC was a pleasure working with. I would highly recommend them to any person looking for an honest and reliable company. I was thoroughly impressed with their operation from Cradle to Grave of removing and replacing my HVAC system. I purchased a Trane XL18 and love the performance so far.Tim was spot on in his assessment of the project. He devoted hours to measuring the rooms in my home and factored in the SF of exterior walls and windows to make sure the unit he installed was properly sized to my home and the environmental conditions. Unlike the other guy, who spent about 15 minutes and then tried to sell me an oversized unit. Tim has put together a team that are truly professional, courteous and punctual. They arrived as scheduled, was not overly disruptive and cleaned the job site at the end of each day. The job took 3 days and included duct work. The average daily temp was in the 20's, and the crew made sure we had heat every night. Hats off to Hot Rod, Chad, Chris and anyone else involved in the job!!!
Tom Coll
21:46 09 Jan 18
Chad and Kevin did a very professional job installing a new furnace and air conditioner today, answered all our questions and made sure we understood everything before they left very pleased
Lynette Reed
17:05 29 Nov 17
Superb service and reasonable pricing. We used for our HVAC and now water heater - highly recommend.
Janet Littlejohn
15:17 19 Nov 17
Fantastic company to work with. They really care about their customers. Always A+ work.
Rachel Campbell
21:02 17 Oct 17
Kelly Summers McCool
11:52 19 Aug 17
Alex came out and gave my husband a very professional consultation on replacing our ac units. The price was better then the other 5 quotes we received. They provided us two window units to use until they replaced our systems free of charge-even installed them for us. Chris , Chad, Kevin and Tim got to our house bright and early and worked in the heat all day to get our new Trane systems in. They even had to work around 4 young children running around and had a great attitude. We now are enjoying our cool home thanks to everyone!
Katie Simunich
22:47 08 Aug 17
Darrell and his team [Brett and Tim] did a great job installing my new unit! Darrell & Bret went above and beyond, having to come back a 2nd day for a duct work replacement. Great job guys- keep up the good work!! ��
Diane O'Hara
12:36 15 Jul 17
So incredibly impressed with the team sent out to replace my system this week! Chad, Tim & Brett worked hard over the 2 day install and kept smiles on their faces even in the extreme heat. These young men are knowledgeable, polite and dedicated to customer service. I feel 100% certain that Total Comfort was the best choice for replacing my HVAC.
Kristine Probus
15:46 13 Jul 17
Total Comfort was our choice for getting rid of an over 40 years old heat pump service. Alec came out, gave us an estimate and a schedule. After Joe and another worker arrived they went straight to work tearing out the old system, explaining and suggesting options to save space, money etc. There were some delays and communication issues, but between Emmett and Michelle in the office, the project work finished and working quite nicely.
Donald Patterson
17:06 09 Jul 17
Timely and professional service during a weekend to replace a thermostat and provide recommendation for future total system replacement.
Joanie Doe
23:49 06 Jul 17
Great attention to detail on the part of Alex the guy who did the estimate as well as the 3 who came to do the work, All 4 men were very personable. Thanks
Heather Robertson
17:03 24 Jun 17
Yesterday while working on our air conditioning, Alfonso noticed a pipe leaking in the basement. I immediately called a plumber. Today the plumber arrived and said we were extremely fortunate because the pipe and water heater valve were ready to burst. We have had noting but fantastic service from Total Comfort. The office staff is amazing and so are the techs.
Michael Smith
18:31 21 Jun 17
Great service from the time we called until the house was cooled down. Josh and his team (Kevin and Chris) did a great job with finding the problem and installing an entirely new system. Office staff (sorry, don't know the ladies names) were prompt, responsive, and polite. They hit every timeline the set. Took great care to not make a mess and clean up before they left. Of note, Total Comfort delivered and installed temporary window units to help us get through the hot days before our system was installed. All around great service! Cannot recommend you go anywhere but with Total Comfort!
Mary Ellen Childress Schooler
02:09 14 Jun 17
Prompt. Efficient. Professional. Alex came out, explained units to me ( to the point where 'I' understood) and operation. Very courteous. Alfonzo came by a little later to give our old unit a 'gas&go' to hold us over til the new unit could be installed. He was also extremely courteous. Yesterday, a sweltering, humid, dusty day, Joe and Tim worked tirelessly and with sweet humor getting the new unit installed. They were wore out, but not a single derogatory word about, what had to be, a VERY uncomfortable day. All four really sweet guys! GOOD JOB!
Zane King
20:14 11 Jun 17
Chad and Tim came in and replaced both the AC and the Heat pump for me. They showed up on time were very professional and answered all my questions. They represented their company and profession very well. Thanks to the both of them for coming in and doing their job!
Ian Talbot
21:36 26 May 17
Chad, Tim, and Tim came by and installed my new Trane heat pump. They were very professional and performed the work quickly and efficiently. I couldn't be more pleased with the service I received and will recommend Total Comfort to everyone I know. I received quotes from 6 different companies and while Total Comfort wasn't the cheapest, they were the still the best deal and had the best service and experience background in the area. They will be the only company I deal with from now on!!!
Carol Ann Campbell
18:26 22 May 17
Just had my new TRANE a/c installed. Darrell and Brett were here on time and got the job done and they were extremely easy to work with. Would recommend Total Comfort Heating and Air and Darrell and Brett.
Trish Hall
01:38 17 May 17
Total Comfort took great care of me! Chad, Tim, Emmet, Michelle, Josh -- you guys are awesome!
Leslie Gregoire
17:55 24 Apr 17
Edie Orazi
11:33 21 Apr 17
During a scheduled seasonal inspection on Monday, it was determined that my HVAC system needed to be replaced. Michelle in the office was able to make an appointment for me that accommodated my limited availability. Steven, Emmett and Jeremy arrived on Wednesday ahead of the window I was given for them to arrive. They cleaned up everything when finished and left my back yard around the new outside AC unit looking better than it did when they arrived! When the install was complete Steven showed me how to use the high tech thermostat and even offered to move it when I had to get on a step stool to properly read it.
Peggy Ann Schooler
11:10 19 Apr 17
April 12 2017 Chris & Tim put In a new heating & cooling system In my home. They did an excellent job, and they were very friendly knew there job, and got It done. I'm glad I choose them for the job well done boy's.
Joe Goulet
22:45 12 Apr 17
Chad & Kevin did a great job installing our new heating and cooling system.
Dustin Giertz
02:01 07 Apr 17
Chris and Chad installed my new Trane today. I could not have asked for more thorough service. they did an outstanding job, especially since it rained its a55 off. I was spun up on all of the features and did not realize just how much effort is put into there installation. Three more safety features on this than I have ever had before. I highly recommend this company for quality and expertise of installation. Thank you Total Comfort team!
Katherine Morgan Zalewski
00:45 09 Mar 17
We have used this company for our current and previous home. Their level of expertise is excellent! They WILL NOT do a sales ploy or try to sell you services and products that are not necessary. Their customer service is just as incredible as their service. If you decide to use Total Comfort Heating & Air you will have no worries regarding anything...for REAL. We will never use another company!
Deanna Joy Beltran
02:03 11 Jan 17
Jfish Jfish
23:42 28 Nov 16
Chad and Trenton came out today and were great. Professional and awesome service. I am very glad that I chose Comfort Heating and Air for my new Trane System! Thank you to all the staff for making this such a great experience.
Christine Morin
18:57 08 Sep 16
Chad and Lutfi put in a long, hard day to make sure everything was perfect. They did an excellent job!
Shannon Teal Marsh
20:28 16 Jul 16
We met with Alex a few weeks ago about a new AC unit for our townhouse. He was a pleasure to work with: prompt, knowledgeable, and very kind. Zach & Chad came out this week to install our new Trane AC unit, and it was a delight working with them, they were absolutely incredible. So glad we chose to use Total Comfort, and we plan to tell everyone we know about how wonderful their service & installation was. Thanks again!
Melissa Frank
16:39 08 Jul 16
Shawn Rose Haynes
23:46 29 Apr 16
Zach and Chad did an awesome job installing our new unit today! From the beginning with our consultant Beau - to the front office for all their great help! Look forward to working with you for many years!
Leta Brass Palmer
19:42 07 Jan 16
We just had Vic, Hot Rod and Joe replace our whole upstairs unit. They were so professional, friendly and knowledgable. They did the work quickly and answered all our questions. Highly recommend.
Samantha Sager Lyon
21:28 27 Nov 15
Our technician, Charles Matthews, did a great job. Thank you.
Julie Emerson
22:55 06 Oct 15
Tripp Pitts
09:37 03 Sep 15
If anyone needs any HVAC work done this is who you need to call !!! They are extremely polite and professional !!!
Melissa Marie
18:43 17 Aug 15
Joe-Shannon Rosales
20:42 12 Aug 15
Woke up in the middle of the night to a sweaty, stuffy house. They had someone out before 9:30 am! Thank you Total Comfort! We highly recommend this service!
Alan Robertson
16:23 25 Jul 15
Called this morning at 10:30 with a hot house. Service was restored, and technician (Brandon) was on his way to the next service call by Noon. I don't think I can give any better endorsement than that. Whenever I have an HVAC problem in the future, Total Comfort will be my first call.
Megan Combs
16:52 23 Jul 15
This was a pleasant experience from beginning to the end. Every interaction with a Total Comfort associate was very professional and they were all very knowledgeable. The install team was great they explained everything and it took no time at all. Thanks so much for your help!!!
Nikki Shifflett Dymacek
19:32 17 Jul 15
We just had a new unit installed. We had been milking the existing unit for a long time. When Tim came out to talk to us last week (7/10) he was super nice and very informative. Finding the unit that would be the best fit for us was a breeze with all of his knowledge and help. Tim set us up for an install in a week! Talk about fast service. So today (7/17) we finally after all this time got our brand new unit installed. Steven and Chad were our technicians that came out. They were both very friendly and informative about everything that was taking place today. They explained everything and made today go super smooth. They did a great job on cleanup and disposal of our old unit. I will highly recommend Comfort to everyone I know in need. Thanks again Tim, Chad, and Steven for making this process so easy.
Paul Conrad
19:15 14 Jul 15
Brandon and Charles did an excellent job for us. Very friendly and professional. Will use Total Comfort again for HVAC work.
Shawn Ayers
03:10 02 Jul 15
It took a little time to get an appointment for our install, but it was well worth the wait. The knowledge and craftsmanship surpassed everything we expected. The crew that was sent out was well informed and extremely courteous. I wouldn't hesitate to recommend these guys for your AC needs...FIRST CLASS ALL THE WAY!!!
Debbie Pederson
14:21 27 May 15
last night 11pm our air went out Jason came to the rescue and saved us. I can't say enough of how professional and caring he was to our needs. We will never go anywhere else he fixed the problem for us asap. The most reasonable price, and I have already scheduled yearly maintenance. Thank you again Jason for coming out and helping us. Thank you to Total Comfort Heating and Air Conditioning Debbie May 27th 2015
Jaylene Baxter
13:02 20 May 15
Jason worked us into his schedule on a very humid day. He was very courteous and professional, as was the office staff. Thank you everyone at Total Comfort for a job well-done!
Tammy Rose
22:15 18 May 15
Chad and Vic did an excellent job today replacing our AC and gas furnace units!!
Gail Cullen Ratliffe
10:39 15 Apr 15
Total Comfort has provided our family with excellent service for many years now. We appreciate the solid recommendations for replacement systems, the financing options, and we know we can count on this company to show up (no matter when a problem arises) to stand behind their products. Our technician is Jason, and we applaud this company for hiring and retaining great employees!
George Hartman
09:10 07 Apr 15
Brian and Zach did my install yesterday. Did an awesome job. Very professional, clean and picked up everything on the way out.
Steven McClure
01:04 01 Apr 15
Bo Whaling is the guy who showed up at our house when we had a problem. He represented himself and his company very well. Honest and straight forward. We will never use anyone else.
Terri Williams McClure
01:01 01 Apr 15
Bo is our technician and he is first class all the way! We really lucked out when we found this company and it would be hard to imagine a better technician or company to deal with. Highly recommended !
Heather Saphore Overholtzer
19:23 27 Feb 15
Total Comfort goes above and beyond. Technicians are personable, respectful, highly knowledgeable and incredibly skilled. We've been using them for four years and they have never failed to impress us.
David Callaway
14:20 12 Feb 15
Thank you so much Total Comfort! Thanks for being such professionals. Thank you to Luke and Jason. Couldn't have asked for better service.
Brady Miller
19:32 02 Feb 15
We LOVE Total Comfort! They adjusted their whole schedule to fit us in when our heat went out during a cold streak in November/December. It's so great dealing with a smaller, locally owned business. Total Comfort treated us like friends or Neighbors rather than a number and a blank check. Full review is posted on Angie's List (pending approval from them, but should be live on the site within 24 hours).
Tanya Caruso Brosnan
15:54 09 Jan 15
Woke up this morning to no heat. Called 6 places around 5:30 am and Total Comfort Heating and Air was the only call promptly returned. Sent a tech out as quickly as possible and my heat now works at an affordable price. Thank you!
Kacie Miller
22:35 02 Dec 14
Thank you very much Total Comfort! Thank you for being professional & your team even vacuumed and cleaned up everything after the installs. Thank you, Hot Rod, for taking care of us and teaching us how to use this amazing new system & the wifi system on the thermostats! You guys are the best!
Thomas Charles
19:58 26 Aug 14
Brandon Henderson
02:00 08 Jul 14
Pam Scites
20:33 11 Apr 13
Sage Wilson
03:09 21 Nov 12