Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas

Total Comfort

4.9

Based on 714 reviews

Total Comfort

4.9

Based on 714 reviews

See all reviews Write a review

Jwbush 387

22:43 15 Jan 22

There’s a standard of quality and service that you can reliably expect from Total Comfort, whether it’s sales, installation, or service. Can’t say that about many companies!

Bill Dole

16:53 14 Jan 22

The tech that came to my home was very well mannered, and informative. He explained the steps he was going to take, and made recommendations after the service. Did not push unnecessary products or services.

Brad Dixon

21:07 22 Dec 21

Tim Townes

21:25 21 Dec 21

Paula Williams

23:08 20 Dec 21

Chris and Dan were excellent. I would recommend this company to any of my family and friends with confidence.

Chuck Hillig

21:34 03 Dec 21

When the guy who was checking my heating/ac system told me that I had an active leak in the crawlspace, he recommended that I call Total Comfort. He called them up and gave them my number. They called me immediately and quickly agreed to send someone out right away. Danny arrived on time, assessed the problem, found the part in his truck and promptly fixed the leak. All of this was late on a Friday afternoon. They even gave me 5% off for being a Vet. Great service. Very professional and I greatly appreciated their help and support. I live alone and I'm 82, and this sure meant a lot to me. Thanks again to Danny and Total Comfort! Highly recommend these guys! 🙂

jeff g

03:28 20 Nov 21

Aisha LeSane

16:27 15 Nov 21

Michael Ayers

10:36 14 Nov 21

We were pleased with the craftsmanship and professionalism of each and every tech that has responded to the alarming number of warranty claims over the past 6 years. Our most recent warranty claim 10/15/21 has certainly soured us on the integrity of this company. On this warranty call they had to replace a capacitor which is fully covered under the Trane warranty, but an error was made by the technician and we were charged $180 for the capacitor.My wife paid the technician not thinking that there was any reason to question Total Comfort but then called me to ask, I immediately called TC and was told that it is covered under warranty and that the technician had mistakenly charged us for the part. The young lady asked me to hold on for a moment while she went to speak to a manager, she then returned to advise me that they were going to cover the part under warranty but that there were shipping and processing fees associated with the part totaling $138 which I would be responsible for, So in my eyes they are giving me a $42 break a part that is fully covered under warranty. As of 10/22 no adjustments had been made to the invoice so I called and spoke to another lady by the name of Ann, she explained that the gentleman responsible for making the adjustment was out of the office but they were working on it. I have since been in contact with Trane corporation and they were baffled as to why I was being charged for the capacitor because they had paid out fully on a claim for this capacitor on the same day that it was replaced 10/15. Trane surprisingly wasn’t much help either but they suggested that I reach out to HVAC licensing board of Virginia which will be my next call, oh yeah and that whole claim about “nothing can stop a Trane” I do believe I found Trane’s Kryptonite… It’s a warranty claim with a independent Trane dealer with unscrupulous business practices…..NEVER AGAIN!!!UPDATE: Total Comfort did reach out to correct the invoice error. As I stated early in this review, the craftsmanship and professionalism of each and every tech visiting our home has been TOP NOTCH, but the management level decision making could use a little tweaking.

Tina Faulconer

21:34 22 Oct 21

Total comfort installed two new heat pumps and also repaired a split mini system. Their quote for the heat pumps was better than the other two competitors. Our heat pumps were installed in a week from time of quote and our mini split was repaired the day after we called. This was our first experience with Total Comfort and I highly recommend them. They were professional, courteous and their work was top notch.

Josh Robinson

17:55 22 Oct 21

John was a great tech to work with. Work was done quickly, professionally and at a good cost. I will definitely be using this company in the future for my HVAC needs.

mark fuqua

01:53 22 Oct 21

It have been working with them for well over 15 years including a complete R&R of my old system to a 20 seer system and have had this 5 year old home worked on and in my view they are the more expensive be and least flexible and did NOT stand by Tim's word and I quote " I'm other words we own your system for 10 years. Just contact me

Mel Holley

21:13 13 Sep 21

Jim M

20:46 29 Aug 21

Mark Schultz

15:15 24 Aug 21

Nathan Kim

14:57 11 Aug 21

Elaine Hart

17:23 30 Jul 21

I will use Total Comfort again, if need be! I recommended that my family and friends contact Total Comfort should they need any HVAC work done. Great company!

Michael Martin

16:56 28 Jul 21

Yonanda Hendrawan

16:55 22 Jul 21

Just had one of my unit replaced few days ago. They did an excellent job. I was very impressed and satisfied how it turned out. All I can say is I’d give those two guys who installed my unit employe of the month, that’s how awesome, skills and professional they are. I highly recommend total comfort if you need to get your Heating or cooling done, You will not be disappointed.

Mark Wilfong

04:10 15 Jul 21

We had been having subpar service from our current ac install company. As we have a Trane system we called Total Comfort. They showed up on time and answered all of our questions. The tech was beyond professional and I never felt rushed or not listened too. He took the time to truly understand what we needed corrected and answered all of our questions completely and professionally. He was able to speak about the unit and answered in a way we could understand. I will be using Total Comfort for any future service needs! Thank you!

Blair Ferguson

20:10 08 Jul 21

Mary Bowling

20:55 07 Jul 21

Judy Clawson

20:24 07 Jul 21

Added refrigerant and reset thermostats

God God

13:21 02 Jul 21

Zane and his partner were courteous and quick. They found a leak and replaced some piping. The price was right and the service A+.

Joe Hockman

16:50 30 Jun 21

Awesome service by Paul and Mike. Knowledgeable, courteous and prompt. Equipment installed works great a great price.

Bob 4food

20:30 29 Jun 21

Quick response and repair. Tech was professional

Jeff Bell

19:40 29 Jun 21

On time and efficient.

Ann Green

19:47 15 Jun 21

Tim Mckinnon

19:40 15 Jun 21

Constance Cardwell

19:33 11 Jun 21

This is the second time in 6 years that this company has serviced my broken AC unit in my home. The job was completed to rectify the situation and it was a reasonable price for the repairs. I will use this company when it is time to replace my unit.Their office staff keeps you abreast of the booking, ordering of parts and the technicians arrival time. The service professionals are about the business of a full repair.Thank you Total Comfort

todd shull

12:44 11 Jun 21

Michael St. John

19:08 10 Jun 21

Emma Nichols

15:09 07 Jun 21

Väinämöinen

20:34 03 Jun 21

The technician was very knowledgeable and willing to take the time to fully explain our system. Kevin was very professional and provided options for any repairs that were needed. No pressure and NO UPSALE! He presented the issue and provided solutions and left it up to us to decide. I will use them again.

Melissa McLeod

13:41 03 Jun 21

They are always amazing!!

Ray Hiatt

12:05 02 Jun 21

We switched our AC/Heating maintenance to Total Comfort about a year ago and have been very pleased/satisfied with their service, technicians and responsiveness to our needs. Just yesterday we had a complete new AC/Heating unit installed by Total Comfort technicians Paul, John and Mike and I would like to commend them on job well done. These men really knew their stuff and were very professional in performing the work. So if you are looking for a quality business to maintain or replace any of your current or future AC/Heating requirements I would highly recommend Total Comfort Heating, Air and Plumbing.

Cheryl Payne

18:59 01 Jun 21

I’ve been dealing with Total Comfort for about 12 years great company I always ask for the same tech Louie he is awesome!!

Michael Carrancho

14:16 28 May 21

Always excellent service

Paunee Grupe

16:09 26 May 21

Very professional and courteous. Quick to respond. Zane was wonderful at explaining everything.

Cheryl Alderman

18:59 25 May 21

B Brown

17:53 25 May 21

2021- Yes we are a repeat customer! They are replacing our AC/Heat today! Alex was great- thank you Kim for getting everything processed quickly! As well as your great customer service! The install crew have been wonderful - professional and fast! Thank you very much Total Comfort Heating and Air!2019 Zane was great! Explained the estimate in detail - completed the work promptly. Personable and knowledgeable. Will be calling same company back for AC check up!