Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas
Based on 318 reviews
Len Krol
22:47 12 Nov 19
Expert service personnel. I would highly recommend Total Comfort.
George Burton
11:48 12 Nov 19
Zane did an outstanding job! He's our go to guy whenever we need plumbing support.
Debra Rinderknecht
01:44 10 Nov 19
Was able to schedule my appointment with total comfort HVAC on the day I wanted and my plumber was prompt and very helpful in explaining what was wrong and the costs to fix it. My toilets are now fixed and fill with less noise due to the new pressure valves that were installed. Very pleased with service.
Chris Weller
22:30 08 Nov 19
Technician was knowledgeable, courteous, and made me feel as if he had plenty of time to complete his work and answer all of my questions. He kept to the appointment time and the folks at the main office kept me apprised of when he would be arriving. These folks installed my unitFour years ago and I have them back to maintain it since. Very professional all the way around.
Paige Bargeron
11:57 08 Nov 19
mark fuqua
18:32 07 Nov 19
Davidc Primmer
22:35 06 Nov 19
I would have easily given the Total Comfort team FIVE stars, but they were not able to switch out the defective wall apparatus in this visit. I’m hoping to re-evaluate this when the problem is eventually fixed.
Brian Dawes
19:31 06 Nov 19
Zane was a professional from beginning to end. He was honest and made recommendations to fix our ploblem. Once we decided what needed to be done, he gave an upfront cost and never deviated from it. He went above and beyond what I expected.
Jack Helms
19:14 05 Nov 19
The five stars are for service. Total Comfort has always done a great job. Having said that, I would give Trane two stars because my not that old heat pump has a freon leak somewhere. My old Trane heat pump was 26 years old when it was replaced.
Kelly C
19:22 04 Nov 19
Great customer service! Honest and informative. Will definitely call them any time I need my Heat/AC looked at. Always available to answer my questions/concerns. They were there for me when I chose badly and had another company come look at my heat pump. The other company led me to believe I had a freon leak and might need a new unit soon. That was not the case at all. And I will forever be grateful to Total Comfort and their honest business, and fantastic customer service!
Tom Ferrara
15:54 04 Nov 19
Extremely professional and courteous. Emmett was great. Wouldn’t hesitate to use them again for an instant.
Judith Duren
13:50 30 Oct 19
Kevin was both friendly and professional, took the time to check out each part of the unit. Always glad to see Total Comfort swing by!
george seymour
21:54 29 Oct 19
On time and very polite and professional.
Angie Gregory
19:32 29 Oct 19
Kathy Hopun
13:21 29 Oct 19
We had a new heat pump installed yesterday. Not an easy job. From start to finish Total Comfort was easy to work with and competent. Scheduling was punctual and flexible if needed. Alex, Paul, and Joey were all professional and took the time to explain things. Greatly appreciated!
tcs069
00:35 26 Oct 19
Total Comfort was responsive, on time and fully knowledgeable. They are on my speed dial for any future heating, air and plumbing needs. Thank you Total Comfort for providing exceptional service!
Jerome Clarke
22:50 25 Oct 19
I was very satisfied. Found the problem and repair.
Towanna Roberts
14:40 25 Oct 19
Thomas Messeder
22:40 24 Oct 19
The technician arrived in the scheduled time window, explained each step in the cooling/heating checkup process, and let me know the results of each check . We are happy with and will continue with our Total Comfort service agreement.
will hendricks
23:05 23 Oct 19
Zane provided the best service!
Gary Vick
22:08 23 Oct 19
Karen Stortstrom
02:44 23 Oct 19
Zane arrived on time to look at my water heater. He explained what the problem was and what he would do to fix it. He showed me how to flush the water heater. He showed me the old valve that he replaced and explained what had happened. He was professional, patient and respectful. I would definitely call Total Comfort again!
George May
14:59 18 Oct 19
I highly recommend Total Comfort Heating and Air. Alex, the repairman, arrived on time and quickly discovered the issue with my furnace. The problem was repaired for a cost that I felt was very fair. I will definitely call them again should their be an issue with my furnace or AC.
Susannah Baker
12:49 17 Oct 19
Zane went above and beyond fixing our complicated plumbing job. He came in on a Sat. and spent 5 hours working on our plumbing fix, even though the rate was the same if it had only taken a couple hours. He helped my husband get the kitchen sink cabinet back in after the job was complete, which turned out to be no easy task. He was friendly, competent, polite and cleaned up after the job. We couldn't be happier and we thought the price was very fair considering how complicated the job was. We highly recommend Zane and Total comfort Heating , Air and Plumbing.
Cindy Wilford
11:28 17 Oct 19
Total Comfort sent out someone the same day to fix our nest thermostat. They identified a wire disconnection problem between our furnace and thermostat that was causing our system to stop working, and were able to have everything up and running in a little over an hour. This is the second time we have called upon Total Comfort to fix an issue at our home and have been completely satisfied with their service. Thanks so much!
J Ryan MacKay
19:44 16 Oct 19
william bradford
18:33 16 Oct 19
efficient
Howard Fleming
21:20 14 Oct 19
Josh Christensen
16:17 14 Oct 19
Zane was on time, professional, and friendly. He installed a water heater for us without any issues. Would definitely recommend using Total Comfort.
Michael Cook
17:59 12 Oct 19
frank rokosz
21:51 08 Oct 19
Janie Caceres
15:43 08 Oct 19
Louie is awesome.
Sherry S.
13:51 08 Oct 19
Zane took care of my issue professionally and expeditiously! I would use Total Comfort again.
Mike Kipp
14:04 07 Oct 19
Good job!
Dan Boelsche
13:47 07 Oct 19
The designer, Alex L., was thorough in explaining alternatives and in providing design information about the Trane system we selected. He was upfront about limitations of the installation of the system we selected, including suggesting we limit the number of zones we choose to configure the system to our home to avoid undue operating noise. Alex. L. made sure we were educated buyers, was not just concerned about the sale. We let our decision rest for two years (our previous system from a different vendor was still running well) before WE re-initiated contact with Alex, concluded our sale, and let Alex complete the design. While we had other alternative companies we could have chosen, we were most comfortable with Alex's system knowledge, high experience in designing and then installing top-quality Trane systems, as well as his low pressure approach.THE INSTALLATION PROCESS --TOP-QUALITY AND HIGHLY EFFICIENT--IS THE BIGGEST REASON TO CHOOSE TOTAL COMFORT FOR YOUR NEW HVAC. The installers, Emmet A. and Darius C., were highly professional, polite, respectful of the living spaces in our home while also efficient and very hard working. Emmet A. provided quick advice when a key component of our Trane system arrived damaged in shipping and arranged a new replacement to arrive the next day in a manner that didn't impact our overall installation schedule. Emmet A., the supervisor during our new system installation, made sure we received the highest quality installation. Both Emmet and Darius worked very hard through each day. At the completion of our installation, they walked us through the proper use of our system and ensured we know how to set it. THE HIGH QUALITY INSTALLATION WE RECEIVED FOR OUR NEW TRANE SYSTEM ENSURED THAT WE CAN GET THE MOST VALUE AND PERFORMANCE FROM OUR NEW TRANE SYSTEM, and an inferior installation from a different company would have delivered lower value and performance FROM THE SAME EQUIPMENT.The system we purchased was a top-line Trane XV20i heat pump system. We know it will bring us decades of smooth and efficient comfort. We chose Total Comfort over other alternative dealer/installers because they have a high quality, well-trained and happy staff who take pride in their work, care for their customers, and do a professional design and installation. Having the best equipment that's properly configured and installed has brought us the best value.We will have Total Comfort perform ongoing service and any needed maintenance on our new, upstairs system. When we're in the market in a few years for a replacement gas Furnace HVAC system for our basement and first floor, we're contacting Total Comfort.
Charles Wheeler
13:57 04 Oct 19
My A/C stopped working on our second floor. This is after Josh came out for our first floor A/C at the start of the Summer! Just like Josh, Alex arrived and was very professional. Being at work, Alex called me throughout the process. Explaining the issues with confidence, I strongly felt he knew exactly what he was talking about. (I have read reviews from customers with other local companies and sadly they have expressed concerns with technicians explaining issues and feeling that even they didn't know what was going on with their unit.)I have only sought service through Total Comfort so I can not compare prices. I say this because I find Total Comfort's staff to be exceptional in what they do from knowledge to professionalism and because of this a "second opinion" on what I need repaired is not necessary. I am sure all of Total Comfort's technicians are exemplary in their craft, but you will have zero worries if Josh or Alex show up at your door!Thank you again...
Alison Heartwell
17:47 03 Oct 19
Melody Dent
15:41 03 Oct 19
Halley Martin
22:03 02 Oct 19
They fixed all the problems another company created. They were friendly and professional.They did what they were supposed to do and explained everthing in writing clearly. Great company with happy workers.:)
Mike Myers
16:27 02 Oct 19
Excellent service from start to finish. The installers were professional, technical and just super guys. They went above and beyond to make sure i understood everything. They were so neat and the install looks super. I cannot thank Total Comfort enough for such excellent customer service, and employee's. My advice for anyone looking for a new / replacement HVAC unit, call Total Comfort. You will not be disappointed. They are the BEST and do care.
Andre Dunham
18:38 01 Oct 19
Josh T
00:22 01 Oct 19
Outstanding service provided by Zane!! He was professional, courteous, and had great quality work!! Highly recommend, and will use for all future needs!
Bradley Olson
19:05 30 Sep 19
Marvin wallace
16:04 27 Sep 19
Great job. Very polite and courteous.
barb davidson
14:26 27 Sep 19
He was terrific. Answered all my questions and was extremely helpful. Hope he comes again next time!
Mike Mason
17:32 26 Sep 19
Real Deal
01:05 26 Sep 19
On time, phone call prior to arrival, polite, explained what he was doing, wore covers over his shoes....thanks for taking pride in your job!
Sean Remley
21:37 24 Sep 19
Zane, my plumber, was outstanding. Quickly identified the leak (I was sure it was somewhere else). Told me step by step what he needed to do and confirmed payment before he started. I was impressed.
Carl Snedeker
16:43 24 Sep 19
I have used Total Comfort air conditioning services in the past but this was the first time I had need of their plumbing services. The quality of all of their services, and the professionalism and courtesy of their people remain constant. I highly recommend Total Comfort.
Jenna
00:38 21 Sep 19
Zane was amazing! I discovered I had no hot water late one night and he arrived promptly the very next morning. Not only was I impressed with how fast he was able to come out, but he also found and fixed the problem with ease. He was knowledgeable, professional, and did an overall outstanding job. I was very impressed, and will be giving him a call whenever I need him in the future. I will also be recommending him to any family and friends in need of a plumber. Thank you again Zane!
Sally Paccilli
23:29 18 Sep 19
Professional service, looking forward to doing business with you!
debby alley
18:00 16 Sep 19
I do not write many reviews, so if I do you can be guaranteed I have something to share, I called Total Comfort Heating & Plumbing. Cause I needed both services at the same time. It was a refreshing to have a "real person" answer the phone. Barbara was both helpful and knowledgeable as she listened to my requests. The same day I had a licensed hvac serviceman at my door. Kevin donned booties and professionally cleaned and serviced my furnace and heat pump. Kevin explained in writing and verbally to me the services he had performed. His price was exactly what Barbara had quoted. Today Zane the licensed service plumber showed up as planned for my master bath assessment, he also donned booties and professionally diagnosed and serviced my toliet. Charges were exactly what Barbara had quoted. It is quite nice to have not one but two servicemen who are professional, neat, timely, show up, perform, and look you in the eyes to explain in detail. I recommend Total Comfort Heating and Plumbing. Call them and Barbara will fix you up. The owner of this company should be very proud of his employees who represent their company. Debra Alley, Fredericksburg Virginia
Kellie Arthur
15:24 13 Sep 19
Very professional, timely, and friendly service!
Beverly McNeill
21:32 12 Sep 19
Always on time, courteous, and helpful! I highly recommend Total Comfort without any reservations!
Donald Wright
22:02 09 Sep 19
excellent service with minimal interuption
Lee Beesley
14:28 06 Sep 19
Absolutely awesome work! They are efficient and that is incredibly rare in any business now a days. The quality of the work was tip notch. Thank you guys so much!
Pat McShane
22:13 04 Sep 19
Our experience today with Louie was great! Highly recommend him for future service calls. Thanks again for a quick response to our AC issue.
Vicky Allen
20:32 04 Sep 19
We were very happy with Zane's service. He was professional, friendly and did a great job. We would absolutely use this company for plumbing needs in the future.
Terry James
13:56 30 Aug 19
Outstanding service.
James Taylor
15:03 29 Aug 19
Steve Teralynn Wortman
15:35 28 Aug 19
I have used Total Comfort Heating, Air & Plumbing a few times an I have loved my services. They have always been quick to arrive and fix my issues in a timely manner. Every technician that has come to my home has been polite and helpful, making sure I undefstand the issues as well as give me a quote before they start repairing whatever is wrong. I definitely will use them again.
Adam Whitley
13:17 28 Aug 19
Zane showed up EXACTLY on time and was super quick and professional. The work was 100% right and the price was reasonable. I'll be keeping their number in my phone.
Erin Sherwood
16:59 27 Aug 19
Marc K. Broklawski
16:46 27 Aug 19
Suzanne Zimmerman
14:28 24 Aug 19
Tom Mukunnemkeril
22:16 23 Aug 19
Hot water heater leaked. Sump pump non-functional. Zane came in and was able to get both replaced and up same day. Thanks for the quick service.
Bethany Owens
19:57 23 Aug 19
Linda Lee
17:41 23 Aug 19
Zane came out and within 2 hours he had my repair completed. I love dealing with Total Comfort as being an Senior citizen it is eonderful to know someone cares. Zane explained everything he did and was so contentious . God bless this wonderful company.
Chuck Stoll
18:43 22 Aug 19
Have been using Total Comfort for 10+ years. I recommend them to friends/family. Very professional and great customer service every time!
Elena Bono
18:34 22 Aug 19
Thank you so much! Zane was extremely helpful and knowledgeable! I appreciate it! Will definitely be a repeat customer
Dennis Sabal
17:11 22 Aug 19
This is a solid company. Appointment was made within 24 hours of call. Technician called to see if he could come early. Explained the problem with my HVAC unit. He went into the attic and immediately diagnosed the problem and made the repair. Then tested the entire system and charged a very fair price. Would call Total Comfort and Alex the technician for any and all HVAC issues. Well done!
Jim Miller
18:13 21 Aug 19
Susan Mahnel
17:20 21 Aug 19
The technician identified the problem within seconds and was able to fix it immediately. He checked the whole system and was polite and efficient.
Travis Herman
18:49 20 Aug 19
Bradford Whitney
18:31 20 Aug 19
Shawn Huffman
23:06 19 Aug 19
Michael Redding
02:42 17 Aug 19
Arrived within the time period originally scheduled and completed the inspection in a timely manner. Described the results of the inspection and provided a detailed report by email.
Bonnie Lansdowne
13:35 16 Aug 19
Patricia Sivak
16:49 14 Aug 19
Have had a service contract with Total for some time...but things still break down. Called after hours on Sat..August 3..but since no emergency, was called Monday morning from office. Alex came Monday August 5 found it was frozen coils. I was looking for frozen stuff outside...Had to come back in the afternoon to do readings. Parts had to be ordered...and some parts were under warranty. Office called that afternoon after ordering parts and set up the service call for Thurs. Aug 8..Tim J was here early Thurs morning and did all the work. Very nice gentleman. Answered all questions I had about freezing AC ..took a couple of hours to fix. Tim J did a excellent job....took several hours to cool down. But when it did, it was great. Thank you Tim and Alex. And to all the ladies at the office. Might have been a mis-understanding with after hours call....but I thought a service person was going to call Sat...was confused as to turn off AC or what to do. Called Sunday to check. Your name is just put on a list to be called from office during office hours. All the notices I have received for reviews were addressed to a Patrick....my name is Patricia.... Thanks again Tim J for all your hard work.
Michael Acton
12:07 14 Aug 19
These guys were GREAT! We're selling our house and during the housing inspection, they identified a couple of issues (sump pump not working an another plumbing issue). We called Total Comfort at 8AM and they showed up an HOUR later! Everything the tech needed for both jobs he had with him and well before NOON everything was fixed. You just don't see exceptional service like this anymore. We HIGHLY recommend these guys...Zane was particularly AWESOME!
Mark VanZandt
16:30 13 Aug 19
Josh did a great job. Quickly diagnosed the problem, clearly explained my options, and then completed the repair. We have had Total Comfort complete a few repairs and installation of a new a/c system - always very professional.
kathy anderson
11:58 10 Aug 19
They were very quick to respond and get out to help Zane was awesome and let me know what he found every step of the way. I will definitely recommend Total Comfort
Larry Kelson
21:59 09 Aug 19
Tierra Royal
14:40 09 Aug 19
Great customer service, professional, and friendly.
Tom Woodford
14:23 09 Aug 19
jdjarman0417
20:14 08 Aug 19
T w
23:17 07 Aug 19
Linda Merrell
18:11 07 Aug 19
Professional, knowledgeable, courteous, considerate.8/7/19 Zane (Total Comfort Tech) returned to complete plumbing job after receiving ordered materials. As stated before, he is professional, knowledgeable, courteous and considerate. Job completed perfectly, rebuilding master bath sink faucets. Total Comfort is very responsive and highly recommend.
Richard Charles
22:30 06 Aug 19
Zane was very professional and polite. He was very knowledgeable with the installation of the new water heater. He was timely with the installation and cleaned up after installation was complete. He went of the ticket and warranty before leaving. I highly recommend Total Comfort Heating, AC and Plumbing to anyone needing there service.
Pam Archer
01:51 04 Aug 19
The tech (Zane) who came out for Total Comfort was very friendly and very professional. Arrival - On time and with a courtesy call ahead when he was about 5 out.Preparedness- had everything needed for the callCommunication - Zane took the time to explain what he was going to do and then showed all that he had done so that we were sure to understand it.Overall if asked I would have given Zane a five star rating for his workmanship, professionalism and general courtesy.Total Comfort itself was very helpful but sadly the job (hot water replacement) was much more then I would have expected. In fairness I was told upfront what the cost would be and after researching it, it simply was what this type of hot water heater costs. I guess I still remember a 10 cent newspaper......Anyway, overall from start to finish I would rate my experience a solid 5 out of 5.
Stephanie Suhling
15:49 03 Aug 19
Very efficient ; quick service
Cathy Walsh
15:13 03 Aug 19
I am so pleased with Total Comfort’s customer service. Zane did a fantastic job. He was thorough, double-checked his work, took the time to discuss the problem and trouble-shoot how to minimize future problems. His work and service was excellent. Highly recommend if you need plumbing work.
Rick Estes
22:46 02 Aug 19
Kevin was great. Very thorough, professional, and friendly. He explained everything he did and left us feeling confident about our A/C system!
Pete Stella
20:34 02 Aug 19
Total Comfort Replaced my HVAC system in one day. Team of 2 men came on time and did a very good installation. The system has been running for over two weeks now in very hot weather and has been working perfectly.
Mike Somers
14:51 02 Aug 19
Contacted Total Comfort as soon as we realized our unit had stopped blowing cold. Unfortunately it was in the evening and after hours (isn't that always the way). Received a call back from an on-call technician within just a few minutes. I explained what was going on and he was more than willing to jump in is truck and head over but was very straight forward and explained that he could diagnose but there was always a possibility he may not have the parts needed that night. I hadn't considered that and was appreciative of his candor. Thunder storm rolling (thankfully) so I knew the temps were going to drop for the evening and told the tech I'd push the service call until the next day. He asked that I contact the office first thing to get on the schedule. Next morning I received a call from Total Comfort before I could call them and they scheduled a tech to come out between 1pm and 4pm that afternoon. A little before 1pm, the tech "Alex R" called to let us know he was on his way. Yes, that's correct. They set a service window between 1pm and 4pm and they actually showed up at the beginning of the quoted service window not and hour or two after it (which seems more the norm for service contractors). Skipping ahead to the most important part... Alex was awesome. Not just punctual but extremely polite, knowledgeable and efficient. He diagnosed the problem, offered the solution, answered our questions, asked for authorization before proceeding and didn't try to up-sell. That's the support a homeowner expects. Thanks Alex and Total Comfort!
Robin Monroe
15:52 01 Aug 19
Great customer service and quick to address the problem!
Comm Strat
14:40 01 Aug 19
jeff perry
18:31 31 Jul 19
Jeff Waldron
17:06 31 Jul 19
Josh from Total Comfort was a consummate professional. He was very knowledgeable and explained everything in a manner which I could understand. We look forward to future business with Total Comfort.
James Shiflett
16:47 31 Jul 19
The people at Total Comfort have always been polite, courteous, and honest from the front office to the techs in the field. Always on time and even though our systems are 17 years old they aren’t saying we need new systems just simple repairs. Thanks Total Comfort team.
Fefe
14:47 31 Jul 19
Very professional, knowledgeable, and friendly. Always on time. Total Comfort customer for life:). Thank you!
Debra Kaczmar
13:47 31 Jul 19
As always, Total Comfort does a great job.
Joseph Reiner
12:51 31 Jul 19
April Minor
12:37 31 Jul 19
Total Comfort provided excellent service! The process was seamless from start to finish and most important there were no hidden fees or surprises. The technicians were professional on time (Joel & Demetrius) and even cleared away some unnecessary wires!( which my husband and I greatly appreciate) Joel really takes pride in his work and that's important because he took care of my home as though it was his home! Thanks Lowes for sending Total Comfort to install my AC on the HOTTEST day of the summer! My family is grateful! I forgot to add that Alex also did a great job of explaining the dynamic of the company and how they invest in their employees and that's what sold me to go with Total comfort!
Virginia Fowler
21:56 30 Jul 19
We LOVE you guys!! Thank you Ann, Judy, TJ and all the other staff always being here for us. We wouldnt know what to do without yall!
Brian Hughes
18:30 30 Jul 19
Always great service, very dependable.
Cristian Rodriguez
16:01 30 Jul 19
Barbara Wengstrom
14:54 26 Jul 19
Mike Bussey
10:29 26 Jul 19
Kevin did a great job maintaining our heating and cooling systems.
todd shull
00:57 26 Jul 19
Ann Snellings
10:43 24 Jul 19
Total Comfort has the best customer service of any company I have dealt with! Every single person that I have spoken with has been friendly and knowledgeable. In addition, they went out of their way to make sure my elderly father had A/C over they hottest weekend on record, even though he was a new client. Ann & Alex both were caring and compassionate towards his situation. I would highly recommend this company.
Janet Sandlin
03:38 23 Jul 19
Roger Cornett
00:41 23 Jul 19
The tech was ontime, polite and knowledgeable. I have been using Total Comfort for about 15 years and know they stand behind their work. They were not the cheapest nor the most expensive Company we got estimates from but, they were the most knowledgeable. Tim was great to work with. Very pleased with their service.
Michael Carrancho
12:31 22 Jul 19
Scott Arendt
19:44 19 Jul 19
Quick and easy service!
J Derrane
16:01 19 Jul 19
Total Comfort stands by their workmanship. I was extremely happy with their customer service. They are very concerned with making sure the customer is happy. I highly recommend.
Rosaida Middleton
01:46 18 Jul 19
Great service! My husband and I noticed that our A/C was not working the same and after reading a couple of reviews we decided to contact them. They are very professional and Josh, the technician that came explained that we could either repair it or change it because in the long run it was going to be more expensive. He explain the different options and even offer for us to finance. Lisa in the office was a sweetheart to us. I am pregnant and because we weren’t able to do the finance on time she offered to let us borrow window units for the time being.At the end we installed a new A/C and couldn’t be happier. Thank you for the great service! I highly recommend you to everyone in our area.
Liz Cobb
16:54 16 Jul 19
Craig6410
20:09 12 Jul 19
Josh quickly diagnosed and repaired my crippled a/c. Thanks for a job well done!
Bill Morrison
14:19 12 Jul 19
Alexandria Nemeth
11:36 11 Jul 19
Carol Ann Campbell
14:54 08 Jul 19
Service man was on time, prompt, clean, professional very happy.
Wyatt Crossin
00:27 08 Jul 19
Ruthanne St.John
20:43 04 Jul 19
Terri Chadwick
12:16 04 Jul 19
We have been using Total Comfort for 15 years now. They have always been reliable and they have excellent and knowledgeable service techs. We just recently bought a new air conditioning unit and furnace from them and the sales person, Alex, was a tremendous help. He was thorough in describing what we needed and was very knowledgeable about all aspects of the product. We also use this company for biannual preventive maintenance on our A/C. We will continue to use this company. They are a trusted business for our family.
C Gaumer
21:17 03 Jul 19
We are so happy we chose Total Comfort HVAC for our home! We had 3 other companies bid our system and not only was Total Comfort the most professional, but their Sales Rep Alex found a ductwork issue right above the furnace and coil that 5 other companies never mentioned! We even had 2 big companies in our area provide service contracts for 7 years and neither ever mentioned the problem. We complained about the lack of heat and air in that part of the house and they kept telling us WE should go up into the attic and adjust the dampers!!! We are seniors with 10ft ceilings!!! The entire front of the house was cut off from heating and cooling and that was right where the thermostat was located! Total Comfort also offered the best equipment Trane, at the absolute best price, 2-5 thousand dollars less than their competetors who were trying to sell us units far bigger than necessary or just plain charged more for less! Not only did Total Comfort replace the entire system, but they replaced everything else that goes with it. The pad the AC unit rests on, the wires, pipes and switches, and the over flow valve. They used all existing ductwork , repairing the issue to restore proper air flow, a simple fix that ONLY Total Comfort could identify! Total Comfort offered a very good financing deal to boot! Call Total Comfort and they will treat you honestly, fairly and with the utmost professionalism!
Dago Obando
15:51 03 Jul 19
Very helpful all the info they provided before the purchase, the installation was very professional and quick , thank you guys we very happy with the new a/c
Monica Patton
15:41 03 Jul 19
Eric O
15:55 01 Jul 19
Louie always takes good care of us. I prefer him on our annual maintenance services. However, all the other technicians have been great as well!
Kenneth Carter
14:08 01 Jul 19
Very good thorough service....good information provided by service technician.....
Nicole Rosich
13:09 30 Jun 19
Total comfort sent someone out a few hours after I called and had the problem fixed within an hour of arriving at my home. Fair prices and fast service - will definitely use them again!!
Christine Brown
20:22 28 Jun 19
Sally Moore
21:32 27 Jun 19
Fred Lange
15:37 27 Jun 19
Jeff and Connie Johnso
16:45 26 Jun 19
Josh was very professional and an excellent employee of Total Comfort. No messing around, he diagnosed the issue and was great! Thank you Josh!!
Matthew Ellia
19:20 25 Jun 19
Professional and superior service!
Laura Kidwell
17:09 25 Jun 19
I ended my contract with a company I used for a decade, and was really nervous to find a new company- my first experience with Total Comfort was amazing/ they were professional, patient, reasonably priced. Also my tech “Josh” was amazing- very respectful, knowledgeable, and quickly worked to solve the problem...I am definitely going to purchase a service contract with this company.
Maricris Alop
14:23 25 Jun 19
Tom Cocke
14:23 25 Jun 19
Technician was pleasant informative knowledgable and friendly. They have always been and I have used Total Comfort for years. Highly recommend them.
Ted Curtas
22:47 24 Jun 19
Madison Moore
16:30 24 Jun 19
Williams Williams
14:45 19 Jun 19
Zane was very thorough. He took time to explain what was happening and fixed the leak in our house. We are very pleased with the service .
Jim Crossman
13:52 19 Jun 19
Quality work at a fair price. Everyone I interacted with was courteous and professional
Monika Witherite
22:42 15 Jun 19
My Trane AC finally quit after 19 years . I had three estimates . Total comfort gave me the best price . I read all reviews and decided I would go with them .They send Joseph and Mike , nice and respectful men . From what I can tell they did an excellent job . Thanks
Joseph Riseborough
19:07 11 Jun 19
I have used these folks for years and have never had a bad experience. The crew they sent was professional and very clean. I highly recommend them.
Heather Adams
21:07 06 Jun 19
We were very pleased with our service. First, Zane checked to make sure he understood our problem so he'd have the right equipment. (we sent pictures) Zane showed up as scheduled and the work was completed as promised. I'd certainly call them again.
Paul Beaulieu
12:41 06 Jun 19
Total Comfort Heating, Air & Plumbing has installed a new HVAC system in my home and most recently a water heater. Everyone from the company that I have dealt with has been personal and professional. You can tell that they take a great deal of pride in what they do. I am proud to support this local business and will continue to use them in the future for my HVAC and plumbing needs.
Gloria Tapp
22:56 05 Jun 19
Dion Gittens
20:06 05 Jun 19
Very professional and knowledgeable installation crew. Highly recommend this company for HVAC services.
danny graves
19:38 05 Jun 19
Total Comfort recently installed a new Trane AC unit on my property. From the onset of job to the completed project, I was totally impressed with their attention to detail, and there willingness to go above and beyond.The project couldnt have went better.
Scott K
18:44 03 Jun 19
Zane your technician is A+! Disarming and reassuring. Very conscientious and informative. I am sure Total Comfort's client list will only grow with him on your staff!Thank you such great service
Caitlin Daly
22:52 26 May 19
Rita Funk
18:21 24 May 19
replaced our total system did a great job all is well, cost a bunch and had to forgo a cruise to pay for it but that wasn't there fault. lol
Laura Stitt
16:01 23 May 19
This was our 1st time having the HVAC replaced. I lined up estimates with a couple vendors. I have to say Tim with Total Comfort Heating and Air came out and truly spent the time to ensure I understood the system he was quoting me. In addition he heard how loud the air was in our kitchen (it’s always been like that. So loud we always had to turn up the sound on our tv). He told me he could take care of how loud it was. When I asked the other vendor about making it quieter I was told that was just the way the air blows and nothing they could do about it. And our system is SO quiet!! And it cools our house down nicely. All the techs that were here through the installation were great!! In fact, when pulling the old ductwork out they came across an issue which caused them to go into the next day (which was a Friday) to get the A.C. going. The techs stayed until 830 that night to ensure we had A.C. over the weekend. I truly feel they went above and beyond with their services. And, in addition, everyone I spoke with over the phone was amazing as well! You won’t go wrong with choosing Total Comfort Heating and Air!!!
Sherry Dowdy
12:05 23 May 19
Kevin of Total Comfort Heating and Cooling came early in the expected time frame. He came to honor my HVAC yearly contract. He was extremely courteous. He did what he needed to do. Alerted me to things not working as properly as it should and gave me tiered options on how to proceed. Fixed the issues; was neat and tidy about it. Very happy with the experience.
Sarah Hood
01:48 23 May 19
I have always looked to Total Comfort for my HVAC service. They are reliable, friendly and do an excellent job
Seasun Newton
22:22 22 May 19
Excellent service. Informative staff and wonderful rates. Highly recommended!
Jack Stratford
18:58 22 May 19
Technician was Lou and he was terrific. It's always a pleasure to have him here.
Andrew Yoo
12:45 22 May 19
Valjean Lemoine
17:11 18 May 19
My AC stopped blowing cold air Friday evening and I called Total Comfort Saturday morning. They were able to get Alex out to me the same morning. Alex was very professional and knowledgeable and had my AC back up and running within about 30 minutes. He explained to me what part had failed and also checked the general health of my system. Alex did an awesome job and my family and I didn't have to worry about sweating the weekend out. Great service highly recommend them!
Theresa Sublett
21:09 11 May 19
Our Technician Lutfi did an amazing job going over our system, he was courteous and very knowledgeable with HVAC products and systems.
Mike Conrad
10:01 07 May 19
Total Comfort H&A did a great job replacing my HVAC systems. They removed the old units and installed new Trane units in one day. The removal of the old and install of the new was done professionally and without problem. I would not hesitate to recommend Total Comfort to anyone with a HVAC need.
Cheryl Demko
18:38 05 May 19
I've been a customer of Total Comfort for approximately 2 years. Everyone is always pleasant to deal with, including the office staff and the technicians who come to my house for my fall and spring check-ups. I would recommend them for all your heating and air conditioning needs.
mikentc90
22:10 03 May 19
Professional, courteous and efficient. Thank you Josh, the short time it took you to fix the issue was well worth the cost.
Ruth downs
21:23 03 May 19
Efficient and knowledgeable
Sharon DeSouza
20:01 30 Apr 19
Best Heating, Air & Plumbing company in the area.
Scott Gearhart
21:12 25 Apr 19
Michelle Leopold
23:28 24 Apr 19
My technician Kevin arrived in the promised time frame and spent a couple of hours checking out my system to get ready for summer. Kevin was friendly, thorough, and respectful of my home. He explained all of the services he performed and didn't try to up-sell me on anything. Great service appointment!-
Diana Nicolay
21:02 24 Apr 19
Same day service, fast and convenient Technician was friendly and professional and very comprehensive
Jonathan Bissell
02:22 20 Apr 19
Excellent job of identifying minor issues and helping correct those. Kevin went out of his way to help me clean a duct and download the Nexia app to set up the HVAC controls. Very happy with his service.
Rebecca Murphy
22:58 18 Apr 19
Linda Lee
22:13 17 Apr 19
Total Comfort and Heating is the best company. I called as my AC was not working. Within the hour Josh responded. He was courteous and caring. He made sure everything was working before he left. I recomend Total Comfort and Heating to everyone.
Kimberly Swift
13:21 17 Apr 19
Service was great. Very professional. Cleaned up once they finished. Would recommend Total Comfort to others.
spnnrmn
22:21 09 Apr 19
Excellent work. Tech was on time and had problem figured out quickly. Price was reasonable, and he had pump replaced in 2 hours cleaning up behind himself. Have used them before to replace a heat pump and this time it was plumbing, will call them again when I have another issue.
Tim Van Dyke
21:15 04 Apr 19
Great service showed up on time reasonable rates.
D Luff
18:04 04 Apr 19
This review is for the plumbing portion of the job performed by Total Comfort. I had my 13yo 65 gallon HWH replaced with a new 75 gallon Bradford White as part of overall replacements of my HVAC and water heater contract. Needless to say, it was a very long busy day. Zane, their plumber, came in the early afternoon and immediately came to introduce himself and let me know what he was going to do. He was very polite and professional. After the install, he came to me to go over everything he had done and we went downstairs and I saw that he not only replaced the unit, he had cleaned up the connections and had installed and strapped up the new expansion tank correctly. The old one installed by the builder was just hanging from the pipe and had been full of water. He also showed me the water shut off he had added so that it was convenient and easy to use. I was very pleased with everything he had done. I would highly recommend Total Comfort if you need your HWH replaced. They are professional and reasonably priced.I also used Total Comfort to replace both my AC, Furnace and heat pump units. This work along with the HWH mentioned above was done in one day. They scheduled it and made sure it fit my schedule. The team of four was very professional and focused. The manager came out to review their progress and they kept me informed of their progress and when they had any questions. When they were done, the supervisor went over everything with me and answered my questions. They cleaned up the area so well you would never have known that so much work had been done. I am very pleased with the work and highly recommend them if you need any HVAC replacements.
Jim Shira
13:05 04 Apr 19
I have been a Total Comfort Customer for the last 5 years and I have been extremely satisfied with their work and their commitment to customer service. They replaced one of our A/C units this past July and last month they replaced our hot water heater. For the past 5 years we have had a maintenance contract with them for our 2 A/C units. We have also had them do some various plumbing tasks as well. Their prices are very fair, their technicians are professional and knowledgeable and I have never had anything less than a great interaction with any part of their company. I would highly recommend them for your heating and plumbing needs.
Bonnie Howard
22:27 02 Apr 19
Overall experience with Total Comfort was positive. They looked at my old unit, listed to my issues with it and corrected those problems with my new unit.I would recommend them and I would use them again.
Tom Morgan
13:57 28 Mar 19
Tech was great and very helpful . He made sure that we understood what he was doing. The quote was what we payed.
Lee Young
19:29 22 Mar 19
Robert Richardson
14:52 19 Mar 19
Technician was knowledgeable and thorough. He was polite and friendly
Don Bilodeau
17:07 18 Mar 19
Very pleased with our installation. Had two AC units replaced in one day. The install teams were courteous and professional and wasted no time in getting the job done. Excellent attention to detail, very neat, floors were covered with drop cloths to protect carpet They did a high quality job at a fair price. I would highly recommend them.
Laura Weber
20:30 17 Mar 19
D Jacks
20:20 14 Mar 19
Technician Lewis (or Luis, not sure of spelling) was a pleasure to work with. He was kind and considerate, answering lots of questions and providing information to help us make future decisions on the equipment he was servicing. He did a thorough inspection and reported his findings in a manner that we understood. He seems to be someone that enjoys both his work and interacting with customers. So refreshing to work with a cheerful contractor.
Aislynn Oona
18:51 14 Mar 19
Extremely fast and efficient service. Tech was professional. Work was completely in a timely manner.
Zarah Gibson
23:52 13 Mar 19
Susan McKeen
19:54 12 Mar 19
Kevin was very through!! He took his time, explained everything he did for the service maintenance and answered all my questions. Excellent service!!!
Mary McCormick
03:24 12 Mar 19
Zane did a perfect job and the company gave me a fair price.I couldn't be happier to have finally found an honest plumber.Congratulation Total Comfort you did it!
brian hall
23:53 11 Mar 19
Total comfort did a good job of installing the Trane system. The outside unit is much improved with a gravel base and treated boards around the outside providing protection from weedeaters and other outdoor equipment. They showed us how to operate the system,and provided documentation for it's use. My wife complains of being cold, but the system maintains the temperate as is set, Thank yyou.
Charles Huthmaker
16:27 09 Mar 19
Zane arrived at the exact time Total Comfort estimated. He provided quality service and explained exactly what was required, performing the work in a prompt and professional manner. It was a pleasure to have someone like Zane assist us with our water heating problem. We will always reach out to Total Comfort on any future needs.Chuck and Susan Huthmaker
olga Lara
16:25 06 Mar 19
Best customer service! I had my unit replaced last Friday and I'm so thankful they were able to install it before the cold storm. The experience from estimate to completion was excellent. Very Professional and knowledgeable company. I would highly recommend Total Comfort Heat, Air and plumbing.
Tamera Stephenson
19:00 05 Mar 19
Best customer service in this area! Everyone from the sales office and scheduling staff, to the technicians that have come to my home have been personable and professional. We highly recommend Total Comfort for Air Conditioning Replacement and maintenance.
A Fern
16:57 26 Feb 19
Zane, is a class act. Extremely experienced, professional and great person. Zane took his time with his assessment and diagnosed my plumbing issue within minutes. His work was impeccable along with his attention to detail. I highly recommend company and will be using them for any plumbing issues that may occur in the future.Al
Jeffrey Powell
20:04 25 Feb 19
Very honest, knowledgeable and reliable company.
Mama DiDonato
19:06 25 Feb 19
The experience from estimate to completion was terrific. Everyone we came in contact with are knowledgeable and delivers a high level of customer service.
Christopher Brown
19:58 21 Jan 19
Josh came out to our home and found the issue. He got it fixed right, the first time! We’re returning customers and will continue to use Total Comfort. Great job!
Bruce Brown
04:07 11 Jan 19
Suzanne Pilson
20:25 20 Dec 18
excellent company and professional employees like Ann and our technician, Louie
