Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas

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Total Comfort
4.9
Based on 524 reviews
Mark Rieves
Mark Rieves
15:09 06 Aug 20
LISA BARKER
LISA BARKER
19:22 05 Aug 20
THE GUY WAS GREAT. VERY FRIENDLY AND KNEW WHAT HE WAS DOING.
Roger Falwell
Roger Falwell
13:57 05 Aug 20
Benjamin Litchfield
Benjamin Litchfield
13:15 04 Aug 20
Sandra Harrison
Sandra Harrison
02:10 04 Aug 20
Josephine Smith
Josephine Smith
17:16 03 Aug 20
The technician was on time and knowledgeable. He operated well within his level of expertise. He was very pleasant. Overall, he was a great technician and will be highly recommended. I am very pleased!
44philyfan
44philyfan
23:31 29 Jul 20
We have been using Total Comfort since our original AC company went out of business. They are awesome to deal with and only recommend things you need and do not try to sell you stuff you do not need. I have recommended them to everyone I know, top notch!!!
Scott Kellen
Scott Kellen
21:52 29 Jul 20
Had to replace a cracked water heater. They were very accommodating and the service technician was very professional. We discovered that my basement sub pump was also dead and they replaced that for a very fair price along with the water heater.
Edwin Serrano
Edwin Serrano
18:57 29 Jul 20
Great Service and very professional team.
Kevin Clark
Kevin Clark
20:51 28 Jul 20
Alex was extremely courteous and knowledgeable!
Pat Holland
Pat Holland
11:55 28 Jul 20
Called about a water heater issue and an appointment was set up for the next day. Problem was diagnosed immediately, part had to be ordered and it was installed as soon as it arrived. Friendly, courteous service. Will absolutely recommend and use again.
Merton Bunker
Merton Bunker
20:38 27 Jul 20
Bill Gilbert
Bill Gilbert
15:40 27 Jul 20
Wonderful service and fair pricing. I would definitely use them again.
Bryan H
Bryan H
18:07 24 Jul 20
Thank you total comfort! Amazing service!
Judy Lathers
Judy Lathers
12:23 24 Jul 20
Louis was a very professional tech who not only completed his work quickly & efficiently but took the time to explain what he was doing & tips for the most efficient use of the unit. I highly recommend this tech, he is a credit to this company.
caroline
caroline
15:30 23 Jul 20
Erin Hyldahl
Erin Hyldahl
16:29 22 Jul 20
We came home from vacation to an upstairs that was 95 degrees and climbing!!! We were desperate for an AC fix, but all the AC companies was swamped with 100's of similar calls. Because we were loyal Total Comfort customers, we were bumped to the top of the service list, and were repaired within 12 hours! ! Saved the day!Total Comfort even sent out their service manager to get the job done quickly. We appreciate their commitment to their customers!! Great job... highly recommend.Nikki H.
Troy McFarland
Troy McFarland
16:21 22 Jul 20
Technician arrived on time and did a very good job servicing my Trane heat pump.
Crj
Crj
14:59 22 Jul 20
L Battizle
L Battizle
18:05 21 Jul 20
Total comfort installed the AC unit in the house a few years prior to us buying our home. Thankfully they placed a sticker on the unit to let us know who did the work or else we would have needed to hunt down the information. We decided to provide the original installation company the opportunity to provide us with bi-annual service and do not regret it for a moment. It was a great experience from the moment I called to when their service technician departed. They were always friendly and very knowledgeable. The technician even inquired if I had any questions prior to and after the service. Knowledgeability, professionalism and customer service are pivotal when look for company and we will continue to use Total Comfort for our home AC service and repair.
Scott Henderson
Scott Henderson
15:23 20 Jul 20
From the salesman to the technicians that installed, they were all professional and courteous! I got quotes from 6 businesses and Total wasn’t the cheapest but after reviewing the reviews on Google, Yelp, Angie’s List, etc we decided to go with Total Comfort because we felt they had the overall best value! Glad we did! We will use them when our other AC needs replacing! Thanks to the guys and gals at Total!
Kelley Drake
Kelley Drake
02:02 18 Jul 20
Suzanne Pilson
Suzanne Pilson
20:50 17 Jul 20
excellent company and professional employees like Ann and our technician, Kevin. I appreciate that he wore a mask and we had no contact with our invoice. Great Job!
Bradley Eidschun
Bradley Eidschun
19:04 17 Jul 20
So I was having issues with my A/C. I called them and they set an appointment with me for the same day. The people I talked to over the phone were very nice and helpful! They even told me up front that there was a service charge for sending someone out so I wouldn’t be surprised by it. The technician that showed up was very knowledgeable and fixed my problem immediately; moreover, he told me how to prevent that from happening again in the future and gave me good tips for maintenance! Total Comfort is fantastic and I would thoroughly recommend them if you need anything!
Chris Weller
Chris Weller
18:47 16 Jul 20
Technician was knowledgeable, courteous, and made me feel as if he had plenty of time to complete his work and answer all of my questions. He kept to the appointment time and the folks at the main office kept me apprised of when he would be arriving. These folks installed my unitFour years ago and I have them back to maintain it since. Very professional all the way around.
John Macphee
John Macphee
13:25 16 Jul 20
Josh was here on time and completed all the work very timely no issues
Kelly Sherman
Kelly Sherman
17:49 15 Jul 20
At first I was not pleased with the RUUD heat pump that was installed by TC last year. It was extremely loud -- it woke my kids when the defrost cycle would turn on at night in the winter -- and the tech who came out when I complained about it said that was normal for that brand. I was not happy. And I was not happy when 14 mos after the unit was installed, it stopped working during a heat spell in July. But, Total Comfort sent the service manager, Mike, out the next day, he diagnosed the problem and although it took 5 days to be able to fix it... they did leave us a portable AC unit and Mike and another tech fixed the problem, including the terribly noisy exterior unit and performed the work under warranty. So while I was not impressed with the new unit at first, now it is running quietly and cooling. I was pleased with the service I received and I hope I will continue to be pleased with the product that was installed.
Jim Argeny
Jim Argeny
18:48 14 Jul 20
I trust their knowledge and service!
D
D
16:04 13 Jul 20
Great service, wonderful experience, I would recommend them sincerely!
Donald Black
Donald Black
18:23 12 Jul 20
Always a pleasure to do business with Total Comfort, we appreciate the professionalism of Kevin who completed our recent inspection! Kevin was very thorough and knowledgeable. We recommend Total Comfort Heating & Air for all of your heating and cooling needs.
mark shannon
mark shannon
14:24 11 Jul 20
Showed on time with professional and quality work as expected with Total Comfort.
Mike Ritter
Mike Ritter
17:50 10 Jul 20
Phyllis Whitley
Phyllis Whitley
23:35 09 Jul 20
The tech. arrived right on the dot & got to work. Wore mask + slippers on his shoes and went to work. Pleasant person. No problem working around my basement area. Discussed need to replace filter [ something my husband had always done] suggested I contact the office if I cannot determine where he had gotten the filters - perhaps the folks at the office can steer me in the right direction. I appreciated this. This is the first visit since my husband passed but since he felt your business provides good quality and good value I must concur.
Claudia Hilt
Claudia Hilt
22:05 09 Jul 20
Patricia Sivak
Patricia Sivak
02:35 08 Jul 20
July 7 2020Had my spring air conditioner check up today. Kevin was on time and did a good job. From checking filters and information about them. Very good at his job and explanations. My air conditioner is in basement and had left lights on and back door open so he could easily go to check outside unit. When i went downstairs, he had turned off all the lights and had locked the back door. I thought that was very thoughtful of him. Thanks for the good service.Patsy Sivak
Edward Krattli
Edward Krattli
20:31 06 Jul 20
On time, on target, great service...
Corrinne Kachelein
Corrinne Kachelein
14:22 06 Jul 20
Louie, a Total Comfort employee came this morning on Monday July 6 to do a inspection on our air conditioner he was very courteous and informative. He did a great job. I recommend Total Comfort they are a great company , everybody is very polite and very helpful.
Catherine Mijango
Catherine Mijango
13:10 02 Jul 20
Amazing customer service from start to finish. Techs are courteous and professional by helping me understand process of installation and answering any questions I may have. Have already recommended to my neighbors!
Ronnie Hage
Ronnie Hage
03:15 01 Jul 20
Total Comfort offers top notch quality. My salesman Alex Lara was quick and professional when I was in dire need of an a/c unit in the middle of the summer. A year later and the unit is running great! Had my first annual inspection, Kevin was my technician and he was very quick and professional. He explained exactly what he was doing and shared addition information as well.
Cheryl Payne
Cheryl Payne
22:10 25 Jun 20
Kurt Murray
Kurt Murray
17:55 25 Jun 20
Nicholas Felicione
Nicholas Felicione
13:41 25 Jun 20
Kevin Williamson
Kevin Williamson
13:40 25 Jun 20
Dennis Raines
Dennis Raines
23:18 24 Jun 20
Great people, on time, explained things cleaned up when done very satisfied.
Dave Lyon
Dave Lyon
21:32 20 Jun 20
Technician was on time, courteous and knowledgeable!
Joseph Adams
Joseph Adams
18:52 17 Jun 20
Louie was amazing. He has the heart of a teacher and didn’t rush through the service. He explained everything to me, answered every question I had and made us feel very comfortable. He felt honest and was very professional and is a credit to the company. I WILL use this company for all my HVAC concerns in the future. Louie earned Total Comfort a life long customer.
Rita Lee
Rita Lee
18:27 12 Jun 20
J G-L
J G-L
18:03 12 Jun 20
I had to have an air handler replaced in the attic. Tim, the owner, came out to conduct the site survey and give me the estimate. The price was fair, so I went with them. Darrell and Bret did the install and Emmett "tuned" the system up. The old air handler was not installed properly which led to massive corrosion and premature failure. The new air handler was installed correctly, professionally and in a timely fashion. I also had some duct work in the basement moved and replaced.After watching these guys work they will be doing the install when I build my next house. Professional, polite and fair priced; what's not to like?
S B
S B
22:12 11 Jun 20
facebook reviews
Pamela Butler
Pamela Butler
20:52 28 Jul 20
were courteous, proficient and effective.
Cheryl Diane Kueny
Cheryl Diane Kueny
21:38 24 Jul 20
Very reliable! Short notice but got me covered!
Marian Pido Navarro
Marian Pido Navarro
18:32 24 Jul 20
Knowledgeable Techs! Josh is very polite. Great customer service! 5 stars rating!
Sandra Switzer
Sandra Switzer
09:41 17 Jul 20
We have the annual maintenance plan with Total Comfort and have been very pleased with their service. We had just had our summer maintenance a couple of weeks ago when suddenly we had no cooling. Only air was blowing, but nothing cool. And we were getting ready for 90+ degree weather for the weekend. I called Total Comfort in the morning and they scheduled someone to come between the hours of noon and 3 pm. Well, Louie came around 1 pm and immediately found the problem (our starter motor for our HVAC had burned out -- we have a much older model HVAC). Louie had us up and cool within 30 minutes! Love, love, love Total Comfort. Couldn't be happier. They have knowledgeable technicians and are able to schedule routine visits in a timely manner and are able to provide same day/immediate, emergency service. Very happy as you can tell with Total Comfort.
Karen Jackson
Karen Jackson
19:58 10 Jul 20
Alex arrived on a Saturday within 2 hours of the time we called. He got our AC up and running and stayed awhile helping us go over all possible options. They kept us cool until the install day of the new unit was to be installed. Then Mike and his crew worked all day to put in our heat pump and AC unit it. Everyone was polite and did a great job! We will definitely recommend this company.
Lucy Schmidt
Lucy Schmidt
13:29 06 Jul 20
excellent customer service and fair pricing. Alex was great.
Buddy Witherite
Buddy Witherite
22:11 23 Jan 20
I had a lot of experience with different merchants over the years "Total Comfort" is outstanding and second to none . I like to thank Emmit and his crew , the Ladies that answer the phones and the company itself they choose the right name "total Comfort" thank you all . Monika W.
Daphne Ahalt
Daphne Ahalt
20:08 08 Jan 20
They were so professional and kind. They had to order the unit, so they left me with space heaters until they could install the unit the next day. All paperwork was easy to fill out and the ladies in the office made sure the warranty and financing went through without a hitch.Great people, great products, great service!
Jim DeBolt
Jim DeBolt
14:21 23 Dec 19
Solved our problem and did it very professionally and promptly. Would highly recommend.
Sandi Nelson
Sandi Nelson
20:34 10 Dec 19
Quick and efficient service!!
Christopher Brown
Christopher Brown
01:10 07 Dec 19
Total Comfort always provides great customer service. Everyone from the office personnel to the technicians who come onsite are professional and courteous. I have been a customer for years and will continue to have them work on our equipment.
Anne Lachance
Anne Lachance
21:24 03 Dec 19
They are all so nice and considerate, prompt and great work done every time!
Cliff Funk
Cliff Funk
20:12 21 Nov 19
Excellent service top notch install team
Sandra Minor
Sandra Minor
21:36 11 Nov 19
no issues with the technician. on time and professional.
Lee'Costa Williams
Lee'Costa Williams
21:56 04 Nov 19
Great Service, respectful personnel, great products
Melissa McLeod
Melissa McLeod
20:41 30 Oct 19
An honest and reliable company. Highly recommend.
Les Cummings
Les Cummings
16:14 28 Oct 19
They were very helpful and sent someone out quickly when furnace went out. Alex was very professional and friendly.
Sandra Scercy
Sandra Scercy
20:55 24 Oct 19
I just want to take a moment and leave a review. We scheduled our HVAC maintenance check this month. Alex showed up and after checking everything he noticed our heating element was bad. He promised to show up the next day and fix it. The next morning he was back to fix it just like he promised. It was raining all day so he promised to come back the next day to finish up. He showed back up the next morning and completely finished fixing our Unit. Not only was I impressed with him showing up and keeping his word but he showed up each morning with a big smile on his face. That shows me that he enjoys his job and he was an outstanding representative for Total Comfort. Thank you so much Alex for answering all my questions about the thermostat and for a job well done. Our family will appreciate the warmth with Winter coming. I will definitely be recommending Total Comfort to family and friends. A+++
Bill-Sandy Wemmerus
Bill-Sandy Wemmerus
18:57 18 Oct 19
Always excellent service - knowledgeable, polite, and efficient.
Marie Martine
Marie Martine
21:08 14 Oct 19
Kevin was at my house Friday for our annual heating inspection. Kevin is always very polite and professional. I have been using Total Comfort for years and I highly recommend them.
Sharon Lusk Malchow
Sharon Lusk Malchow
20:19 14 Oct 19
Excellent service.Always polite,helpful,on time I have used other HVAC companies and haveBeen disappointed.Total Comfort is the best.They get 5 stars
Nate Longfellow
Nate Longfellow
19:49 02 Oct 19
I had Total Comfort replace my 20 year old HVAC system with a new Ruud system. Their professionalism far exceeded other competitors that I received quotes from. Alex was great with no high pressure sales, just going over different options. The installers were excellent and knowledgable, making adjustments to the ductwork that was in place to help the new system operate at peak performance. The best thing about the company is they do everything that they can to make sure the job is done right, even if that means reworking part of the project. There were a few challenges with the install but the crew made sure that everything was completed correctly. I would highly recommend them to anyone needing a new HVAC system or service completed on an existing system, these guys/gals will treat you right!
Steve-Michele Boldt
Steve-Michele Boldt
21:05 25 Sep 19
Utilized the Plumbing section for the 1st time, Zane did a great job diagnosing the problem with an outside spigot and provided two solutions. He was able to repair that same day, excellent customer service. Thanks Total Comfort
David E Craig
David E Craig
18:58 18 Sep 19
Total Comfort, LLC just upgraded my furance and ac unit. The installation crew was polite and professional. Best of all our upstairs loft that never has been cool, is cool now! Awesome job Total Comfort, my wife is so happy! We recommend Total Comfort for all your heating and ac needs. Thanks again.
Ronald Brewer
Ronald Brewer
17:37 16 Sep 19
Great service and response
Kenneth Martin
Kenneth Martin
23:40 13 Sep 19
courteous, professional technician, Thanks Kevin !!!
Barbara Bush
Barbara Bush
20:20 13 Sep 19
Excellent service, always take time to explain everything that was checked , definitely would recommend
Cynthia James-Harvey
Cynthia James-Harvey
17:12 20 Aug 19
Great service! Totally responsive and professional team at Total Comfort. Spent time to ensure everything was working properly and had our AC up and running in no time and I couldn’t ask for more. Well done guys!
Trudie Cruey
Trudie Cruey
16:20 12 Aug 19
dependability and correctness
JuliaJulie Ziel Alvaro
JuliaJulie Ziel Alvaro
15:43 02 Aug 19
Excellent service with consistent follow-up. Techs were thorough and friendly.
Jim Shira
Jim Shira
11:49 24 Jul 19
Outstanding service. Thank you Kevin for a thorough inspection
Thyler Patillo Sr.
Thyler Patillo Sr.
15:38 20 Jul 19
I recommen Total Comfort for there professional service and knowledgeable technicians. Very prompt, has kept my units in operation for over 20 years.
Scott P. Gobrick
Scott P. Gobrick
02:49 28 Jun 19
The service and friendly people make them my #1 for AC / heating service
Art Wood
Art Wood
12:01 27 Jun 19
I thoroughly research, I compare, and I'm honest with my reviews. We just had a complete ac system installed including upstairs heat pump, 2 RUUD 17 SEER AC. Units and a furnace. Th guys were neat and clean and pretty good overall. I have mixed reviews (really a couple of issues overall about Total Comfort I KNOW it's our choice but they highly recommended a RUUD 17 Seer A/C unit even over The TRANE 18i and 16i because efficiency is just the same but warranty is better. I got a 10/10/10 warranty which sounds great , BUT when they sent me the warranties they said " CONDITIONAL" warranty. Well, they FAILED to tell me what conditional meant. My fear is the first time I have an issue they'll tell me it one of the conditions and not honor the warranty. Sounds shady, it's either warranties for 10 yrs or it's not. Second huge issue is they give you a total price. Except for building a house I have ALWAYS been given a breakdown of parts and labor. Total comfort also offers a WHOPPING 5% military discount, but they don't break out pricing so you never know.. It might cover taxes. I've asked for a breakdown of prices of AC units, Furnace, heat pump and I assume the rest is labor. Total Comfort refuses to do that and therefore I have no idea what I got for the money. I looked here https://www.pickhvac.com/central-air-conditioner/ruud/ and it says the unit I received cost $1500 plus 100% markup plus plus. I have a problem with a company that can't give you a breakout, even after the fact. That tells me one thing. Shop around and determine for yourself if you think $10k - 12k for labor is worth it. . Because I did get the complete TRANE system quoted for $6k less then these guys, but I needed the financing.
Laura Matthews Stitt
Laura Matthews Stitt
17:12 23 May 19
This was our 1st time having the HVAC replaced. I lined up estimates with a couple vendors. I have to say Tim with Total Comfort Heating and Air came out and truly spent the time to ensure I understood the system he was quoting me. In addition he heard how loud the air was in our kitchen (it’s always been like that. So loud we always had to turn up the sound on our tv). He told me he could take care of how loud it was. When I asked the other vendor about making it quieter I was told that was just the way the air blows and nothing they could do about it. And our system is SO quiet!! And it cools our house down nicely. All the techs that were here through the installation were great!! In fact, when pulling the old ductwork out they came across an issue which caused them to go into the next day (which was a Friday) to get the A.C. going. The techs stayed until 830 that night to ensure we had A.C. over the weekend. I truly feel they went above and beyond with their services. And, in addition, everyone I spoke with over the phone was amazing as well! You won’t go wrong with choosing Total Comfort Heating and Air!!!
Cathleen Feduke
Cathleen Feduke
00:38 21 May 19
We called because of what turned out to be our well pressure pump which they do not fix. Fortunately Zane was very thorough and recognized our water heater was about to go. We had noticed it going for a couple weeks but it was not at a steady drip. He helped us prioritize our repairs and then came out to fix the water heater this morning. It was a quick turn-around done by an excellent technician.
Josh did routine maintenance to our air conditioner today. I had few questions about setting up the control and found out that he is obviously very knowledgeable about his job. I like that he wore those blue booties so he wouldn’t step on my floor with dirty shoes. I will definitely recommend Total Comfort, LLC based on my experience with Josh and their high quality product.
Maggie Moffitt
Maggie Moffitt
21:26 01 May 19
Always arrive within time frame and call you when they are on their way. Very professional and experienced. A pleasure to work with. They work hard to find a reasonable solution to any problem
Susan Neher Polen
Susan Neher Polen
02:29 24 Apr 19
their expertise, professionalism, prices on plumbing, and respect for your home (and cleaning up any/all messes)
Aris Taflambas
Aris Taflambas
19:45 01 Apr 19
Josh got here very fast, did excellent work and was a very pleasant gentleman.
Chrissy Kuney
Chrissy Kuney
20:31 22 Mar 19
Always prompt, professional and very knowledgeable. Kevin is thorough and professional. Highly recommend.
Suzanne Gocella Pilson
Suzanne Gocella Pilson
23:39 19 Mar 19
We had a water heater failure over the weekend (of course) but Total Comfort came out and did the diagnostic and repair completed within two days (had to order some parts). Zane the technician was professional, friendly, knowledgeable, and explained the problem and warranty in terms I understood. We have used TC for 8 years (they installed and maintain our HVAC system also) and have never had a problem. We appreciate their customer service and all the technicians. Thank You Total Comfort, Thank You Zane. Job well done!
Peter Sparber
Peter Sparber
18:55 14 Mar 19
Possibly the best customer service in the Galaxy with Ann one of their brightest stars. We live 50 miles away and there was no chance we could use their services but it didn't matter. Ann found someone great close by our home in Northern Virginia and all is well in the universe! Thanks so much Total Comfort and Ann.
Joyce Watson
Joyce Watson
00:37 12 Jan 19
Patti Allen
Patti Allen
20:30 17 Nov 18
Heating and air conditioner and replaced our water heater.
Great customer service, timely repairs and maintenance.
Drew Hunter
Drew Hunter
20:09 26 Jul 18
Totally satisfied with this company. Alex came out and gave us an estimate after our old system failed. Competitive pricing and allows interest free financing which is huge when spending that kind of money. They delivered, installed and retrieved 2 wall units free of charge to hold us over until they could install the new system. Above and beyond what a company is required to do! Chad and Tim were great during the install. Arrived on time. Professional and very respectful of our house. Explained everything and answered all our questions. A pleasure to deal with. We will definitely be dealing with this company for years to come!
Vernah B. Wilson
Vernah B. Wilson
12:28 09 Jun 18
The owners, of this company and its employees, are like family to me. They're, quite honestly, some of the finest people, on the planet! I can genuinely speak, of their upstanding character and their "above and beyond" professionalism. If you're considering, Total Comfort, for a heating and air need...trust me.... you've landed, in the perfect place!Vernah Stiffler, one satisfied friend!!
Mickey Perrott
Mickey Perrott
20:27 06 Jun 18
Total Comfort installed a complete ac/heating system in our home. They were very professional and affordable. They went above and beyond my expectations.
Heather Nichole
Heather Nichole
19:35 19 Feb 18
Anna Henson
Anna Henson
23:58 18 Jan 18
TC was a pleasure working with. I would highly recommend them to any person looking for an honest and reliable company. I was thoroughly impressed with their operation from Cradle to Grave of removing and replacing my HVAC system. I purchased a Trane XL18 and love the performance so far.Tim was spot on in his assessment of the project. He devoted hours to measuring the rooms in my home and factored in the SF of exterior walls and windows to make sure the unit he installed was properly sized to my home and the environmental conditions. Unlike the other guy, who spent about 15 minutes and then tried to sell me an oversized unit. Tim has put together a team that are truly professional, courteous and punctual. They arrived as scheduled, was not overly disruptive and cleaned the job site at the end of each day. The job took 3 days and included duct work. The average daily temp was in the 20's, and the crew made sure we had heat every night. Hats off to Hot Rod, Chad, Chris and anyone else involved in the job!!!
Tom Coll
Tom Coll
21:46 09 Jan 18
Chad and Kevin did a very professional job installing a new furnace and air conditioner today, answered all our questions and made sure we understood everything before they left very pleased
Beth Rudolph
Beth Rudolph
18:18 29 Nov 17
We had a problem with our system. Alfonso came out and did a complete check up of our system and got it back up and running! Highly recommend this company!!! They have always been on time, given great explanations , and helped in all ways! Feels great to know if I need help with my system they are just a call away! They are a great company!
Lynette Reed
Lynette Reed
17:05 29 Nov 17
Superb service and reasonable pricing. We used for our HVAC and now water heater - highly recommend.
Janet Littlejohn
Janet Littlejohn
15:17 19 Nov 17
Fantastic company to work with. They really care about their customers. Always A+ work.
Rachel Campbell
Rachel Campbell
21:02 17 Oct 17
Kelly Summers McCool
Kelly Summers McCool
11:52 19 Aug 17
Alex came out and gave my husband a very professional consultation on replacing our ac units. The price was better then the other 5 quotes we received. They provided us two window units to use until they replaced our systems free of charge-even installed them for us. Chris , Chad, Kevin and Tim got to our house bright and early and worked in the heat all day to get our new Trane systems in. They even had to work around 4 young children running around and had a great attitude. We now are enjoying our cool home thanks to everyone!
Diane O'Hara
Diane O'Hara
12:36 15 Jul 17
So incredibly impressed with the team sent out to replace my system this week! Chad, Tim & Brett worked hard over the 2 day install and kept smiles on their faces even in the extreme heat. These young men are knowledgeable, polite and dedicated to customer service. I feel 100% certain that Total Comfort was the best choice for replacing my HVAC.
Kristine Probus
Kristine Probus
15:46 13 Jul 17
Total Comfort was our choice for getting rid of an over 40 years old heat pump service. Alec came out, gave us an estimate and a schedule. After Joe and another worker arrived they went straight to work tearing out the old system, explaining and suggesting options to save space, money etc. There were some delays and communication issues, but between Emmett and Michelle in the office, the project work finished and working quite nicely.
Donald Patterson
Donald Patterson
17:06 09 Jul 17
Timely and professional service during a weekend to replace a thermostat and provide recommendation for future total system replacement.
Joanie Doe
Joanie Doe
23:49 06 Jul 17
Great attention to detail on the part of Alex the guy who did the estimate as well as the 3 who came to do the work, All 4 men were very personable. Thanks
Heather Robertson
Heather Robertson
17:03 24 Jun 17
Yesterday while working on our air conditioning, Alfonso noticed a pipe leaking in the basement. I immediately called a plumber. Today the plumber arrived and said we were extremely fortunate because the pipe and water heater valve were ready to burst. We have had noting but fantastic service from Total Comfort. The office staff is amazing and so are the techs.
Michael Smith
Michael Smith
18:31 21 Jun 17
Great service from the time we called until the house was cooled down. Josh and his team (Kevin and Chris) did a great job with finding the problem and installing an entirely new system. Office staff (sorry, don't know the ladies names) were prompt, responsive, and polite. They hit every timeline the set. Took great care to not make a mess and clean up before they left. Of note, Total Comfort delivered and installed temporary window units to help us get through the hot days before our system was installed. All around great service! Cannot recommend you go anywhere but with Total Comfort!
Prompt. Efficient. Professional. Alex came out, explained units to me ( to the point where 'I' understood) and operation. Very courteous. Alfonzo came by a little later to give our old unit a 'gas&go' to hold us over til the new unit could be installed. He was also extremely courteous. Yesterday, a sweltering, humid, dusty day, Joe and Tim worked tirelessly and with sweet humor getting the new unit installed. They were wore out, but not a single derogatory word about, what had to be, a VERY uncomfortable day. All four really sweet guys! GOOD JOB!
Zane King
Zane King
20:14 11 Jun 17
Chad and Tim came in and replaced both the AC and the Heat pump for me. They showed up on time were very professional and answered all my questions. They represented their company and profession very well. Thanks to the both of them for coming in and doing their job!
Ian Talbot
Ian Talbot
21:36 26 May 17
Chad, Tim, and Tim came by and installed my new Trane heat pump. They were very professional and performed the work quickly and efficiently. I couldn't be more pleased with the service I received and will recommend Total Comfort to everyone I know. I received quotes from 6 different companies and while Total Comfort wasn't the cheapest, they were the still the best deal and had the best service and experience background in the area. They will be the only company I deal with from now on!!!
Carol Ann Campbell
Carol Ann Campbell
18:26 22 May 17
Just had my new TRANE a/c installed. Darrell and Brett were here on time and got the job done and they were extremely easy to work with. Would recommend Total Comfort Heating and Air and Darrell and Brett.
Trish Hall
Trish Hall
01:38 17 May 17
Total Comfort took great care of me! Chad, Tim, Emmet, Michelle, Josh -- you guys are awesome!
Leslie Gregoire
Leslie Gregoire
17:55 24 Apr 17
Edie Orazi
Edie Orazi
11:33 21 Apr 17
During a scheduled seasonal inspection on Monday, it was determined that my HVAC system needed to be replaced. Michelle in the office was able to make an appointment for me that accommodated my limited availability. Steven, Emmett and Jeremy arrived on Wednesday ahead of the window I was given for them to arrive. They cleaned up everything when finished and left my back yard around the new outside AC unit looking better than it did when they arrived! When the install was complete Steven showed me how to use the high tech thermostat and even offered to move it when I had to get on a step stool to properly read it.
Peggy Ann Schooler
Peggy Ann Schooler
11:10 19 Apr 17
April 12 2017 Chris & Tim put In a new heating & cooling system In my home. They did an excellent job, and they were very friendly knew there job, and got It done. I'm glad I choose them for the job well done boy's.
Joe Goulet
Joe Goulet
22:45 12 Apr 17
Chad & Kevin did a great job installing our new heating and cooling system.
Dustin Giertz
Dustin Giertz
02:01 07 Apr 17
Chris and Chad installed my new Trane today. I could not have asked for more thorough service. they did an outstanding job, especially since it rained its a55 off. I was spun up on all of the features and did not realize just how much effort is put into there installation. Three more safety features on this than I have ever had before. I highly recommend this company for quality and expertise of installation. Thank you Total Comfort team!
We have used this company for our current and previous home. Their level of expertise is excellent! They WILL NOT do a sales ploy or try to sell you services and products that are not necessary. Their customer service is just as incredible as their service. If you decide to use Total Comfort Heating & Air you will have no worries regarding anything...for REAL. We will never use another company!
Deanna Joy Beltran
Deanna Joy Beltran
02:03 11 Jan 17
Jenna Fisshhaa
Jenna Fisshhaa
23:42 28 Nov 16
Chad and Trenton came out today and were great. Professional and awesome service. I am very glad that I chose Comfort Heating and Air for my new Trane System! Thank you to all the staff for making this such a great experience.
Patricia A Ward Sivak
Patricia A Ward Sivak
17:47 17 Nov 16
Emmitt came today from Total Comfort Heating & Air Conditioning.... I was very impressed with the quality of his service. I learned alot from him. From filters to the humidifier. The humidifier was running, even when the heat wasn't on. So Emmitt chged it so it only ran when it was supposed too.....which will save me on my water bill!!!!! He also looked at the air conditioner unit....& assured me it wouldn't roll down the hill....answered all my questions & concerns. Had a maintenance contract with another company, but wasn't confident in their service in the past years. Needed fresh eyes to look at what was being done or not....Thanks to Total Comfort & Emmitt I signed a maintenance contract with them......& now feel confident again. That is how you should feel when you sign up for a maintenance contract..... Thank you, Patricia A Sivak Nov 17 2016
Christine Morin
Christine Morin
18:57 08 Sep 16
Chad and Lutfi put in a long, hard day to make sure everything was perfect. They did an excellent job!
Shannon Teal Marsh
Shannon Teal Marsh
20:28 16 Jul 16
We met with Alex a few weeks ago about a new AC unit for our townhouse. He was a pleasure to work with: prompt, knowledgeable, and very kind. Zach & Chad came out this week to install our new Trane AC unit, and it was a delight working with them, they were absolutely incredible. So glad we chose to use Total Comfort, and we plan to tell everyone we know about how wonderful their service & installation was. Thanks again!
Melissa Frank
Melissa Frank
16:39 08 Jul 16
Mike Parrish
Mike Parrish
12:21 12 Jun 16
My thanks to the entire Total Comfort team for an "OUTSTANDING" job!! Beginning withe Alex from sales, to the AC installation team of Zach,Chad and Lutfi. The "Total Comfort" company experience was an excellent one, professional,knowledgable,and courteous at all levels. They worked with our family to replace our old AC system with a new a Trane system in one day.. If your looking for a company that you can trust, and sensitive to your particular situation, then this is the company for you. Highly recommend..
Shawn Rose Haynes
Shawn Rose Haynes
23:46 29 Apr 16
Zach and Chad did an awesome job installing our new unit today! From the beginning with our consultant Beau - to the front office for all their great help! Look forward to working with you for many years!
Leta Brass Palmer
Leta Brass Palmer
19:42 07 Jan 16
We just had Vic, Hot Rod and Joe replace our whole upstairs unit. They were so professional, friendly and knowledgable. They did the work quickly and answered all our questions. Highly recommend.
Christopher Joseph
Christopher Joseph
22:41 23 Dec 15
Steven, Chris and Zack all took part installing a new unit in my house. They were very professional in every aspect. Alex came to our house a week prior to give us an estimate on the system. My wife and I were very impressed by his professionalism also. From the initial call to Total Comfort to the final installation of our system, everyone treated us great. You can't go wrong with this company. I will be spreading the word about my experience.
Samantha Sager Lyon
Samantha Sager Lyon
21:28 27 Nov 15
Our technician, Charles Matthews, did a great job. Thank you.
Julie Emerson
Julie Emerson
22:55 06 Oct 15
Tripp Pitts
Tripp Pitts
09:37 03 Sep 15
If anyone needs any HVAC work done this is who you need to call !!! They are extremely polite and professional !!!
Melissa Marie
Melissa Marie
18:43 17 Aug 15
Joe-Shannon Rosales
Joe-Shannon Rosales
20:42 12 Aug 15
Woke up in the middle of the night to a sweaty, stuffy house. They had someone out before 9:30 am! Thank you Total Comfort! We highly recommend this service!
Alan Robertson
Alan Robertson
16:23 25 Jul 15
Called this morning at 10:30 with a hot house. Service was restored, and technician (Brandon) was on his way to the next service call by Noon. I don't think I can give any better endorsement than that. Whenever I have an HVAC problem in the future, Total Comfort will be my first call.
Megan Combs
Megan Combs
16:52 23 Jul 15
This was a pleasant experience from beginning to the end. Every interaction with a Total Comfort associate was very professional and they were all very knowledgeable. The install team was great they explained everything and it took no time at all. Thanks so much for your help!!!
We just had a new unit installed. We had been milking the existing unit for a long time. When Tim came out to talk to us last week (7/10) he was super nice and very informative. Finding the unit that would be the best fit for us was a breeze with all of his knowledge and help. Tim set us up for an install in a week! Talk about fast service. So today (7/17) we finally after all this time got our brand new unit installed. Steven and Chad were our technicians that came out. They were both very friendly and informative about everything that was taking place today. They explained everything and made today go super smooth. They did a great job on cleanup and disposal of our old unit. I will highly recommend Comfort to everyone I know in need. Thanks again Tim, Chad, and Steven for making this process so easy.
Paul Conrad
Paul Conrad
19:15 14 Jul 15
Brandon and Charles did an excellent job for us. Very friendly and professional. Will use Total Comfort again for HVAC work.
Dee Anness Worrell
Dee Anness Worrell
12:07 02 Jul 15
Thank you so much Emmett Anderson and the other tech with you I don't remember his name for fixing our AC on Mon, June 29th!. We've used your company since you installed our unit when it was new in 2005. 10 years later you provide excellent service and quick to fix our AC. This is a great company and the staff and technicians are awesome!
Shawn Ayers
Shawn Ayers
03:10 02 Jul 15
It took a little time to get an appointment for our install, but it was well worth the wait. The knowledge and craftsmanship surpassed everything we expected. The crew that was sent out was well informed and extremely courteous. I wouldn't hesitate to recommend these guys for your AC needs...FIRST CLASS ALL THE WAY!!!
Jenn Gorman
Jenn Gorman
01:41 28 Jun 15
Brandon was our service guy, Judy and Kim (not sure about the names) were awesome on the phone. The price was what they stated and the problem was fixed within an hour. Oh. And Brandon showed up when he said he would, was funny, and adorable to boot. Thanks for helping me save my 14 year old pup from melting in this heat!
Debbie Pederson
Debbie Pederson
14:21 27 May 15
last night 11pm our air went out Jason came to the rescue and saved us. I can't say enough of how professional and caring he was to our needs. We will never go anywhere else he fixed the problem for us asap. The most reasonable price, and I have already scheduled yearly maintenance. Thank you again Jason for coming out and helping us. Thank you to Total Comfort Heating and Air Conditioning Debbie May 27th 2015
Jaylene Baxter
Jaylene Baxter
13:02 20 May 15
Jason worked us into his schedule on a very humid day. He was very courteous and professional, as was the office staff. Thank you everyone at Total Comfort for a job well-done!
Tammy Rose
Tammy Rose
22:15 18 May 15
Chad and Vic did an excellent job today replacing our AC and gas furnace units!!
Gail Cullen Ratliffe
Gail Cullen Ratliffe
10:39 15 Apr 15
Total Comfort has provided our family with excellent service for many years now. We appreciate the solid recommendations for replacement systems, the financing options, and we know we can count on this company to show up (no matter when a problem arises) to stand behind their products. Our technician is Jason, and we applaud this company for hiring and retaining great employees!
George Hartman
George Hartman
09:10 07 Apr 15
Brian and Zach did my install yesterday. Did an awesome job. Very professional, clean and picked up everything on the way out.
Steven McClure
Steven McClure
01:04 01 Apr 15
Bo Whaling is the guy who showed up at our house when we had a problem. He represented himself and his company very well. Honest and straight forward. We will never use anyone else.
Terri Williams McClure
Terri Williams McClure
01:01 01 Apr 15
Bo is our technician and he is first class all the way! We really lucked out when we found this company and it would be hard to imagine a better technician or company to deal with. Highly recommended !
Total Comfort goes above and beyond. Technicians are personable, respectful, highly knowledgeable and incredibly skilled. We've been using them for four years and they have never failed to impress us.
David Callaway
David Callaway
14:20 12 Feb 15
Thank you so much Total Comfort! Thanks for being such professionals. Thank you to Luke and Jason. Couldn't have asked for better service.
Brady Miller
Brady Miller
19:32 02 Feb 15
We LOVE Total Comfort! They adjusted their whole schedule to fit us in when our heat went out during a cold streak in November/December. It's so great dealing with a smaller, locally owned business. Total Comfort treated us like friends or Neighbors rather than a number and a blank check. Full review is posted on Angie's List (pending approval from them, but should be live on the site within 24 hours).
Tanya Caruso Brosnan
Tanya Caruso Brosnan
15:54 09 Jan 15
Woke up this morning to no heat. Called 6 places around 5:30 am and Total Comfort Heating and Air was the only call promptly returned. Sent a tech out as quickly as possible and my heat now works at an affordable price. Thank you!
Kacie Miller
Kacie Miller
22:35 02 Dec 14
Thank you very much Total Comfort! Thank you for being professional & your team even vacuumed and cleaned up everything after the installs. Thank you, Hot Rod, for taking care of us and teaching us how to use this amazing new system & the wifi system on the thermostats! You guys are the best!
Becca Kelley
Becca Kelley
21:54 09 Sep 14
Both our upstairs and downstairs AC/Heating units went out in one year. Total Comfort took great care of us and gave us a fantastic deal on both systems. We highly recommend Total Comfort Heating and Air!!
Thomas Charles
Thomas Charles
19:58 26 Aug 14
Brandon Henderson
Brandon Henderson
02:00 08 Jul 14
Pam Scites
Pam Scites
20:33 11 Apr 13
Sage Wilson
Sage Wilson
03:09 21 Nov 12
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