Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas
22:47 12 Nov 19Expert service personnel. I would highly recommend Total Comfort.
11:48 12 Nov 19Zane did an outstanding job! He's our go to guy whenever we need plumbing support.
01:44 10 Nov 19Was able to schedule my appointment with total comfort HVAC on the day I wanted and my plumber was prompt and very helpful in explaining what was wrong and the costs to fix it. My toilets are now fixed and fill with less noise due to the new pressure valves that were installed. Very pleased with service.
22:30 08 Nov 19Technician was knowledgeable, courteous, and made me feel as if he had plenty of time to complete his work and answer all of my questions. He kept to the appointment time and the folks at the main office kept me apprised of when he would be arriving. These folks installed my unitFour years ago and I have them back to maintain it since. Very professional all the way around.
11:57 08 Nov 19
18:32 07 Nov 19
22:35 06 Nov 19I would have easily given the Total Comfort team FIVE stars, but they were not able to switch out the defective wall apparatus in this visit. I’m hoping to re-evaluate this when the problem is eventually fixed.
19:31 06 Nov 19Zane was a professional from beginning to end. He was honest and made recommendations to fix our ploblem. Once we decided what needed to be done, he gave an upfront cost and never deviated from it. He went above and beyond what I expected.
19:14 05 Nov 19The five stars are for service. Total Comfort has always done a great job. Having said that, I would give Trane two stars because my not that old heat pump has a freon leak somewhere. My old Trane heat pump was 26 years old when it was replaced.
19:22 04 Nov 19Great customer service! Honest and informative. Will definitely call them any time I need my Heat/AC looked at. Always available to answer my questions/concerns. They were there for me when I chose badly and had another company come look at my heat pump. The other company led me to believe I had a freon leak and might need a new unit soon. That was not the case at all. And I will forever be grateful to Total Comfort and their honest business, and fantastic customer service!
15:54 04 Nov 19Extremely professional and courteous. Emmett was great. Wouldn’t hesitate to use them again for an instant.
13:50 30 Oct 19Kevin was both friendly and professional, took the time to check out each part of the unit. Always glad to see Total Comfort swing by!
21:54 29 Oct 19On time and very polite and professional.
19:32 29 Oct 19
13:21 29 Oct 19We had a new heat pump installed yesterday. Not an easy job. From start to finish Total Comfort was easy to work with and competent. Scheduling was punctual and flexible if needed. Alex, Paul, and Joey were all professional and took the time to explain things. Greatly appreciated!
00:35 26 Oct 19Total Comfort was responsive, on time and fully knowledgeable. They are on my speed dial for any future heating, air and plumbing needs. Thank you Total Comfort for providing exceptional service!
22:50 25 Oct 19I was very satisfied. Found the problem and repair.
14:40 25 Oct 19
22:40 24 Oct 19The technician arrived in the scheduled time window, explained each step in the cooling/heating checkup process, and let me know the results of each check . We are happy with and will continue with our Total Comfort service agreement.
23:05 23 Oct 19Zane provided the best service!
22:08 23 Oct 19
02:44 23 Oct 19Zane arrived on time to look at my water heater. He explained what the problem was and what he would do to fix it. He showed me how to flush the water heater. He showed me the old valve that he replaced and explained what had happened. He was professional, patient and respectful. I would definitely call Total Comfort again!
14:59 18 Oct 19I highly recommend Total Comfort Heating and Air. Alex, the repairman, arrived on time and quickly discovered the issue with my furnace. The problem was repaired for a cost that I felt was very fair. I will definitely call them again should their be an issue with my furnace or AC.
12:49 17 Oct 19Zane went above and beyond fixing our complicated plumbing job. He came in on a Sat. and spent 5 hours working on our plumbing fix, even though the rate was the same if it had only taken a couple hours. He helped my husband get the kitchen sink cabinet back in after the job was complete, which turned out to be no easy task. He was friendly, competent, polite and cleaned up after the job. We couldn't be happier and we thought the price was very fair considering how complicated the job was. We highly recommend Zane and Total comfort Heating , Air and Plumbing.
11:28 17 Oct 19Total Comfort sent out someone the same day to fix our nest thermostat. They identified a wire disconnection problem between our furnace and thermostat that was causing our system to stop working, and were able to have everything up and running in a little over an hour. This is the second time we have called upon Total Comfort to fix an issue at our home and have been completely satisfied with their service. Thanks so much!
J Ryan MacKay
19:44 16 Oct 19
18:33 16 Oct 19efficient
21:20 14 Oct 19
16:17 14 Oct 19Zane was on time, professional, and friendly. He installed a water heater for us without any issues. Would definitely recommend using Total Comfort.
17:59 12 Oct 19
21:51 08 Oct 19
15:43 08 Oct 19Louie is awesome.
13:51 08 Oct 19Zane took care of my issue professionally and expeditiously! I would use Total Comfort again.
14:04 07 Oct 19Good job!
13:47 07 Oct 19The designer, Alex L., was thorough in explaining alternatives and in providing design information about the Trane system we selected. He was upfront about limitations of the installation of the system we selected, including suggesting we limit the number of zones we choose to configure the system to our home to avoid undue operating noise. Alex. L. made sure we were educated buyers, was not just concerned about the sale. We let our decision rest for two years (our previous system from a different vendor was still running well) before WE re-initiated contact with Alex, concluded our sale, and let Alex complete the design. While we had other alternative companies we could have chosen, we were most comfortable with Alex's system knowledge, high experience in designing and then installing top-quality Trane systems, as well as his low pressure approach.THE INSTALLATION PROCESS --TOP-QUALITY AND HIGHLY EFFICIENT--IS THE BIGGEST REASON TO CHOOSE TOTAL COMFORT FOR YOUR NEW HVAC. The installers, Emmet A. and Darius C., were highly professional, polite, respectful of the living spaces in our home while also efficient and very hard working. Emmet A. provided quick advice when a key component of our Trane system arrived damaged in shipping and arranged a new replacement to arrive the next day in a manner that didn't impact our overall installation schedule. Emmet A., the supervisor during our new system installation, made sure we received the highest quality installation. Both Emmet and Darius worked very hard through each day. At the completion of our installation, they walked us through the proper use of our system and ensured we know how to set it. THE HIGH QUALITY INSTALLATION WE RECEIVED FOR OUR NEW TRANE SYSTEM ENSURED THAT WE CAN GET THE MOST VALUE AND PERFORMANCE FROM OUR NEW TRANE SYSTEM, and an inferior installation from a different company would have delivered lower value and performance FROM THE SAME EQUIPMENT.The system we purchased was a top-line Trane XV20i heat pump system. We know it will bring us decades of smooth and efficient comfort. We chose Total Comfort over other alternative dealer/installers because they have a high quality, well-trained and happy staff who take pride in their work, care for their customers, and do a professional design and installation. Having the best equipment that's properly configured and installed has brought us the best value.We will have Total Comfort perform ongoing service and any needed maintenance on our new, upstairs system. When we're in the market in a few years for a replacement gas Furnace HVAC system for our basement and first floor, we're contacting Total Comfort.
13:57 04 Oct 19My A/C stopped working on our second floor. This is after Josh came out for our first floor A/C at the start of the Summer! Just like Josh, Alex arrived and was very professional. Being at work, Alex called me throughout the process. Explaining the issues with confidence, I strongly felt he knew exactly what he was talking about. (I have read reviews from customers with other local companies and sadly they have expressed concerns with technicians explaining issues and feeling that even they didn't know what was going on with their unit.)I have only sought service through Total Comfort so I can not compare prices. I say this because I find Total Comfort's staff to be exceptional in what they do from knowledge to professionalism and because of this a "second opinion" on what I need repaired is not necessary. I am sure all of Total Comfort's technicians are exemplary in their craft, but you will have zero worries if Josh or Alex show up at your door!Thank you again...
17:47 03 Oct 19
15:41 03 Oct 19
22:03 02 Oct 19They fixed all the problems another company created. They were friendly and professional.They did what they were supposed to do and explained everthing in writing clearly. Great company with happy workers.:)
16:27 02 Oct 19Excellent service from start to finish. The installers were professional, technical and just super guys. They went above and beyond to make sure i understood everything. They were so neat and the install looks super. I cannot thank Total Comfort enough for such excellent customer service, and employee's. My advice for anyone looking for a new / replacement HVAC unit, call Total Comfort. You will not be disappointed. They are the BEST and do care.
18:38 01 Oct 19
00:22 01 Oct 19Outstanding service provided by Zane!! He was professional, courteous, and had great quality work!! Highly recommend, and will use for all future needs!
19:05 30 Sep 19
16:04 27 Sep 19Great job. Very polite and courteous.
14:26 27 Sep 19He was terrific. Answered all my questions and was extremely helpful. Hope he comes again next time!
17:32 26 Sep 19
01:05 26 Sep 19On time, phone call prior to arrival, polite, explained what he was doing, wore covers over his shoes....thanks for taking pride in your job!
21:37 24 Sep 19Zane, my plumber, was outstanding. Quickly identified the leak (I was sure it was somewhere else). Told me step by step what he needed to do and confirmed payment before he started. I was impressed.
16:43 24 Sep 19I have used Total Comfort air conditioning services in the past but this was the first time I had need of their plumbing services. The quality of all of their services, and the professionalism and courtesy of their people remain constant. I highly recommend Total Comfort.
00:38 21 Sep 19Zane was amazing! I discovered I had no hot water late one night and he arrived promptly the very next morning. Not only was I impressed with how fast he was able to come out, but he also found and fixed the problem with ease. He was knowledgeable, professional, and did an overall outstanding job. I was very impressed, and will be giving him a call whenever I need him in the future. I will also be recommending him to any family and friends in need of a plumber. Thank you again Zane!
23:29 18 Sep 19Professional service, looking forward to doing business with you!
18:00 16 Sep 19I do not write many reviews, so if I do you can be guaranteed I have something to share, I called Total Comfort Heating & Plumbing. Cause I needed both services at the same time. It was a refreshing to have a "real person" answer the phone. Barbara was both helpful and knowledgeable as she listened to my requests. The same day I had a licensed hvac serviceman at my door. Kevin donned booties and professionally cleaned and serviced my furnace and heat pump. Kevin explained in writing and verbally to me the services he had performed. His price was exactly what Barbara had quoted. Today Zane the licensed service plumber showed up as planned for my master bath assessment, he also donned booties and professionally diagnosed and serviced my toliet. Charges were exactly what Barbara had quoted. It is quite nice to have not one but two servicemen who are professional, neat, timely, show up, perform, and look you in the eyes to explain in detail. I recommend Total Comfort Heating and Plumbing. Call them and Barbara will fix you up. The owner of this company should be very proud of his employees who represent their company. Debra Alley, Fredericksburg Virginia
15:24 13 Sep 19Very professional, timely, and friendly service!
21:32 12 Sep 19Always on time, courteous, and helpful! I highly recommend Total Comfort without any reservations!
22:02 09 Sep 19excellent service with minimal interuption
14:28 06 Sep 19Absolutely awesome work! They are efficient and that is incredibly rare in any business now a days. The quality of the work was tip notch. Thank you guys so much!
22:13 04 Sep 19Our experience today with Louie was great! Highly recommend him for future service calls. Thanks again for a quick response to our AC issue.
20:32 04 Sep 19We were very happy with Zane's service. He was professional, friendly and did a great job. We would absolutely use this company for plumbing needs in the future.
13:56 30 Aug 19Outstanding service.
15:03 29 Aug 19
Steve Teralynn Wortman
15:35 28 Aug 19I have used Total Comfort Heating, Air & Plumbing a few times an I have loved my services. They have always been quick to arrive and fix my issues in a timely manner. Every technician that has come to my home has been polite and helpful, making sure I undefstand the issues as well as give me a quote before they start repairing whatever is wrong. I definitely will use them again.
13:17 28 Aug 19Zane showed up EXACTLY on time and was super quick and professional. The work was 100% right and the price was reasonable. I'll be keeping their number in my phone.
16:59 27 Aug 19
Marc K. Broklawski
16:46 27 Aug 19
14:28 24 Aug 19
22:16 23 Aug 19Hot water heater leaked. Sump pump non-functional. Zane came in and was able to get both replaced and up same day. Thanks for the quick service.
19:57 23 Aug 19
17:41 23 Aug 19Zane came out and within 2 hours he had my repair completed. I love dealing with Total Comfort as being an Senior citizen it is eonderful to know someone cares. Zane explained everything he did and was so contentious . God bless this wonderful company.
18:43 22 Aug 19Have been using Total Comfort for 10+ years. I recommend them to friends/family. Very professional and great customer service every time!
18:34 22 Aug 19Thank you so much! Zane was extremely helpful and knowledgeable! I appreciate it! Will definitely be a repeat customer
17:11 22 Aug 19This is a solid company. Appointment was made within 24 hours of call. Technician called to see if he could come early. Explained the problem with my HVAC unit. He went into the attic and immediately diagnosed the problem and made the repair. Then tested the entire system and charged a very fair price. Would call Total Comfort and Alex the technician for any and all HVAC issues. Well done!
18:13 21 Aug 19
17:20 21 Aug 19The technician identified the problem within seconds and was able to fix it immediately. He checked the whole system and was polite and efficient.
18:49 20 Aug 19
18:31 20 Aug 19
23:06 19 Aug 19
02:42 17 Aug 19Arrived within the time period originally scheduled and completed the inspection in a timely manner. Described the results of the inspection and provided a detailed report by email.
13:35 16 Aug 19
16:49 14 Aug 19Have had a service contract with Total for some time...but things still break down. Called after hours on Sat..August 3..but since no emergency, was called Monday morning from office. Alex came Monday August 5 found it was frozen coils. I was looking for frozen stuff outside...Had to come back in the afternoon to do readings. Parts had to be ordered...and some parts were under warranty. Office called that afternoon after ordering parts and set up the service call for Thurs. Aug 8..Tim J was here early Thurs morning and did all the work. Very nice gentleman. Answered all questions I had about freezing AC ..took a couple of hours to fix. Tim J did a excellent job....took several hours to cool down. But when it did, it was great. Thank you Tim and Alex. And to all the ladies at the office. Might have been a mis-understanding with after hours call....but I thought a service person was going to call Sat...was confused as to turn off AC or what to do. Called Sunday to check. Your name is just put on a list to be called from office during office hours. All the notices I have received for reviews were addressed to a Patrick....my name is Patricia.... Thanks again Tim J for all your hard work.
12:07 14 Aug 19These guys were GREAT! We're selling our house and during the housing inspection, they identified a couple of issues (sump pump not working an another plumbing issue). We called Total Comfort at 8AM and they showed up an HOUR later! Everything the tech needed for both jobs he had with him and well before NOON everything was fixed. You just don't see exceptional service like this anymore. We HIGHLY recommend these guys...Zane was particularly AWESOME!
16:30 13 Aug 19Josh did a great job. Quickly diagnosed the problem, clearly explained my options, and then completed the repair. We have had Total Comfort complete a few repairs and installation of a new a/c system - always very professional.
11:58 10 Aug 19They were very quick to respond and get out to help Zane was awesome and let me know what he found every step of the way. I will definitely recommend Total Comfort
21:59 09 Aug 19
14:40 09 Aug 19Great customer service, professional, and friendly.
14:23 09 Aug 19
20:14 08 Aug 19
23:17 07 Aug 19
18:11 07 Aug 19Professional, knowledgeable, courteous, considerate.8/7/19 Zane (Total Comfort Tech) returned to complete plumbing job after receiving ordered materials. As stated before, he is professional, knowledgeable, courteous and considerate. Job completed perfectly, rebuilding master bath sink faucets. Total Comfort is very responsive and highly recommend.
22:30 06 Aug 19Zane was very professional and polite. He was very knowledgeable with the installation of the new water heater. He was timely with the installation and cleaned up after installation was complete. He went of the ticket and warranty before leaving. I highly recommend Total Comfort Heating, AC and Plumbing to anyone needing there service.
01:51 04 Aug 19The tech (Zane) who came out for Total Comfort was very friendly and very professional. Arrival - On time and with a courtesy call ahead when he was about 5 out.Preparedness- had everything needed for the callCommunication - Zane took the time to explain what he was going to do and then showed all that he had done so that we were sure to understand it.Overall if asked I would have given Zane a five star rating for his workmanship, professionalism and general courtesy.Total Comfort itself was very helpful but sadly the job (hot water replacement) was much more then I would have expected. In fairness I was told upfront what the cost would be and after researching it, it simply was what this type of hot water heater costs. I guess I still remember a 10 cent newspaper......Anyway, overall from start to finish I would rate my experience a solid 5 out of 5.
15:49 03 Aug 19Very efficient ; quick service
15:13 03 Aug 19I am so pleased with Total Comfort’s customer service. Zane did a fantastic job. He was thorough, double-checked his work, took the time to discuss the problem and trouble-shoot how to minimize future problems. His work and service was excellent. Highly recommend if you need plumbing work.
22:46 02 Aug 19Kevin was great. Very thorough, professional, and friendly. He explained everything he did and left us feeling confident about our A/C system!
20:34 02 Aug 19Total Comfort Replaced my HVAC system in one day. Team of 2 men came on time and did a very good installation. The system has been running for over two weeks now in very hot weather and has been working perfectly.
14:51 02 Aug 19Contacted Total Comfort as soon as we realized our unit had stopped blowing cold. Unfortunately it was in the evening and after hours (isn't that always the way). Received a call back from an on-call technician within just a few minutes. I explained what was going on and he was more than willing to jump in is truck and head over but was very straight forward and explained that he could diagnose but there was always a possibility he may not have the parts needed that night. I hadn't considered that and was appreciative of his candor. Thunder storm rolling (thankfully) so I knew the temps were going to drop for the evening and told the tech I'd push the service call until the next day. He asked that I contact the office first thing to get on the schedule. Next morning I received a call from Total Comfort before I could call them and they scheduled a tech to come out between 1pm and 4pm that afternoon. A little before 1pm, the tech "Alex R" called to let us know he was on his way. Yes, that's correct. They set a service window between 1pm and 4pm and they actually showed up at the beginning of the quoted service window not and hour or two after it (which seems more the norm for service contractors). Skipping ahead to the most important part... Alex was awesome. Not just punctual but extremely polite, knowledgeable and efficient. He diagnosed the problem, offered the solution, answered our questions, asked for authorization before proceeding and didn't try to up-sell. That's the support a homeowner expects. Thanks Alex and Total Comfort!
15:52 01 Aug 19Great customer service and quick to address the problem!
14:40 01 Aug 19
18:31 31 Jul 19
17:06 31 Jul 19Josh from Total Comfort was a consummate professional. He was very knowledgeable and explained everything in a manner which I could understand. We look forward to future business with Total Comfort.
16:47 31 Jul 19The people at Total Comfort have always been polite, courteous, and honest from the front office to the techs in the field. Always on time and even though our systems are 17 years old they aren’t saying we need new systems just simple repairs. Thanks Total Comfort team.
14:47 31 Jul 19Very professional, knowledgeable, and friendly. Always on time. Total Comfort customer for life:). Thank you!
13:47 31 Jul 19As always, Total Comfort does a great job.
12:51 31 Jul 19
12:37 31 Jul 19Total Comfort provided excellent service! The process was seamless from start to finish and most important there were no hidden fees or surprises. The technicians were professional on time (Joel & Demetrius) and even cleared away some unnecessary wires!( which my husband and I greatly appreciate) Joel really takes pride in his work and that's important because he took care of my home as though it was his home! Thanks Lowes for sending Total Comfort to install my AC on the HOTTEST day of the summer! My family is grateful! I forgot to add that Alex also did a great job of explaining the dynamic of the company and how they invest in their employees and that's what sold me to go with Total comfort!
21:56 30 Jul 19We LOVE you guys!! Thank you Ann, Judy, TJ and all the other staff always being here for us. We wouldnt know what to do without yall!
18:30 30 Jul 19Always great service, very dependable.
16:01 30 Jul 19
14:54 26 Jul 19
10:29 26 Jul 19Kevin did a great job maintaining our heating and cooling systems.
00:57 26 Jul 19
10:43 24 Jul 19Total Comfort has the best customer service of any company I have dealt with! Every single person that I have spoken with has been friendly and knowledgeable. In addition, they went out of their way to make sure my elderly father had A/C over they hottest weekend on record, even though he was a new client. Ann & Alex both were caring and compassionate towards his situation. I would highly recommend this company.
03:38 23 Jul 19
00:41 23 Jul 19The tech was ontime, polite and knowledgeable. I have been using Total Comfort for about 15 years and know they stand behind their work. They were not the cheapest nor the most expensive Company we got estimates from but, they were the most knowledgeable. Tim was great to work with. Very pleased with their service.
12:31 22 Jul 19
19:44 19 Jul 19Quick and easy service!
16:01 19 Jul 19Total Comfort stands by their workmanship. I was extremely happy with their customer service. They are very concerned with making sure the customer is happy. I highly recommend.
01:46 18 Jul 19Great service! My husband and I noticed that our A/C was not working the same and after reading a couple of reviews we decided to contact them. They are very professional and Josh, the technician that came explained that we could either repair it or change it because in the long run it was going to be more expensive. He explain the different options and even offer for us to finance. Lisa in the office was a sweetheart to us. I am pregnant and because we weren’t able to do the finance on time she offered to let us borrow window units for the time being.At the end we installed a new A/C and couldn’t be happier. Thank you for the great service! I highly recommend you to everyone in our area.
16:54 16 Jul 19
20:09 12 Jul 19Josh quickly diagnosed and repaired my crippled a/c. Thanks for a job well done!
14:19 12 Jul 19
11:36 11 Jul 19
Carol Ann Campbell
14:54 08 Jul 19Service man was on time, prompt, clean, professional very happy.
00:27 08 Jul 19
20:43 04 Jul 19
12:16 04 Jul 19We have been using Total Comfort for 15 years now. They have always been reliable and they have excellent and knowledgeable service techs. We just recently bought a new air conditioning unit and furnace from them and the sales person, Alex, was a tremendous help. He was thorough in describing what we needed and was very knowledgeable about all aspects of the product. We also use this company for biannual preventive maintenance on our A/C. We will continue to use this company. They are a trusted business for our family.
21:17 03 Jul 19We are so happy we chose Total Comfort HVAC for our home! We had 3 other companies bid our system and not only was Total Comfort the most professional, but their Sales Rep Alex found a ductwork issue right above the furnace and coil that 5 other companies never mentioned! We even had 2 big companies in our area provide service contracts for 7 years and neither ever mentioned the problem. We complained about the lack of heat and air in that part of the house and they kept telling us WE should go up into the attic and adjust the dampers!!! We are seniors with 10ft ceilings!!! The entire front of the house was cut off from heating and cooling and that was right where the thermostat was located! Total Comfort also offered the best equipment Trane, at the absolute best price, 2-5 thousand dollars less than their competetors who were trying to sell us units far bigger than necessary or just plain charged more for less! Not only did Total Comfort replace the entire system, but they replaced everything else that goes with it. The pad the AC unit rests on, the wires, pipes and switches, and the over flow valve. They used all existing ductwork , repairing the issue to restore proper air flow, a simple fix that ONLY Total Comfort could identify! Total Comfort offered a very good financing deal to boot! Call Total Comfort and they will treat you honestly, fairly and with the utmost professionalism!
15:51 03 Jul 19Very helpful all the info they provided before the purchase, the installation was very professional and quick , thank you guys we very happy with the new a/c
15:41 03 Jul 19
15:55 01 Jul 19Louie always takes good care of us. I prefer him on our annual maintenance services. However, all the other technicians have been great as well!
14:08 01 Jul 19Very good thorough service....good information provided by service technician.....
13:09 30 Jun 19Total comfort sent someone out a few hours after I called and had the problem fixed within an hour of arriving at my home. Fair prices and fast service - will definitely use them again!!
20:22 28 Jun 19
21:32 27 Jun 19
15:37 27 Jun 19
Jeff and Connie Johnso
16:45 26 Jun 19Josh was very professional and an excellent employee of Total Comfort. No messing around, he diagnosed the issue and was great! Thank you Josh!!
19:20 25 Jun 19Professional and superior service!
17:09 25 Jun 19I ended my contract with a company I used for a decade, and was really nervous to find a new company- my first experience with Total Comfort was amazing/ they were professional, patient, reasonably priced. Also my tech “Josh” was amazing- very respectful, knowledgeable, and quickly worked to solve the problem...I am definitely going to purchase a service contract with this company.
14:23 25 Jun 19
14:23 25 Jun 19Technician was pleasant informative knowledgable and friendly. They have always been and I have used Total Comfort for years. Highly recommend them.
22:47 24 Jun 19
16:30 24 Jun 19
14:45 19 Jun 19Zane was very thorough. He took time to explain what was happening and fixed the leak in our house. We are very pleased with the service .
13:52 19 Jun 19Quality work at a fair price. Everyone I interacted with was courteous and professional
22:42 15 Jun 19My Trane AC finally quit after 19 years . I had three estimates . Total comfort gave me the best price . I read all reviews and decided I would go with them .They send Joseph and Mike , nice and respectful men . From what I can tell they did an excellent job . Thanks
19:07 11 Jun 19I have used these folks for years and have never had a bad experience. The crew they sent was professional and very clean. I highly recommend them.
21:07 06 Jun 19We were very pleased with our service. First, Zane checked to make sure he understood our problem so he'd have the right equipment. (we sent pictures) Zane showed up as scheduled and the work was completed as promised. I'd certainly call them again.
12:41 06 Jun 19Total Comfort Heating, Air & Plumbing has installed a new HVAC system in my home and most recently a water heater. Everyone from the company that I have dealt with has been personal and professional. You can tell that they take a great deal of pride in what they do. I am proud to support this local business and will continue to use them in the future for my HVAC and plumbing needs.
22:56 05 Jun 19
20:06 05 Jun 19Very professional and knowledgeable installation crew. Highly recommend this company for HVAC services.
19:38 05 Jun 19Total Comfort recently installed a new Trane AC unit on my property. From the onset of job to the completed project, I was totally impressed with their attention to detail, and there willingness to go above and beyond.The project couldnt have went better.
18:44 03 Jun 19Zane your technician is A+! Disarming and reassuring. Very conscientious and informative. I am sure Total Comfort's client list will only grow with him on your staff!Thank you such great service
22:52 26 May 19
18:21 24 May 19replaced our total system did a great job all is well, cost a bunch and had to forgo a cruise to pay for it but that wasn't there fault. lol
16:01 23 May 19This was our 1st time having the HVAC replaced. I lined up estimates with a couple vendors. I have to say Tim with Total Comfort Heating and Air came out and truly spent the time to ensure I understood the system he was quoting me. In addition he heard how loud the air was in our kitchen (it’s always been like that. So loud we always had to turn up the sound on our tv). He told me he could take care of how loud it was. When I asked the other vendor about making it quieter I was told that was just the way the air blows and nothing they could do about it. And our system is SO quiet!! And it cools our house down nicely. All the techs that were here through the installation were great!! In fact, when pulling the old ductwork out they came across an issue which caused them to go into the next day (which was a Friday) to get the A.C. going. The techs stayed until 830 that night to ensure we had A.C. over the weekend. I truly feel they went above and beyond with their services. And, in addition, everyone I spoke with over the phone was amazing as well! You won’t go wrong with choosing Total Comfort Heating and Air!!!
12:05 23 May 19Kevin of Total Comfort Heating and Cooling came early in the expected time frame. He came to honor my HVAC yearly contract. He was extremely courteous. He did what he needed to do. Alerted me to things not working as properly as it should and gave me tiered options on how to proceed. Fixed the issues; was neat and tidy about it. Very happy with the experience.
01:48 23 May 19I have always looked to Total Comfort for my HVAC service. They are reliable, friendly and do an excellent job
22:22 22 May 19Excellent service. Informative staff and wonderful rates. Highly recommended!
18:58 22 May 19Technician was Lou and he was terrific. It's always a pleasure to have him here.
12:45 22 May 19
17:11 18 May 19My AC stopped blowing cold air Friday evening and I called Total Comfort Saturday morning. They were able to get Alex out to me the same morning. Alex was very professional and knowledgeable and had my AC back up and running within about 30 minutes. He explained to me what part had failed and also checked the general health of my system. Alex did an awesome job and my family and I didn't have to worry about sweating the weekend out. Great service highly recommend them!
21:09 11 May 19Our Technician Lutfi did an amazing job going over our system, he was courteous and very knowledgeable with HVAC products and systems.
10:01 07 May 19Total Comfort H&A did a great job replacing my HVAC systems. They removed the old units and installed new Trane units in one day. The removal of the old and install of the new was done professionally and without problem. I would not hesitate to recommend Total Comfort to anyone with a HVAC need.
18:38 05 May 19I've been a customer of Total Comfort for approximately 2 years. Everyone is always pleasant to deal with, including the office staff and the technicians who come to my house for my fall and spring check-ups. I would recommend them for all your heating and air conditioning needs.
22:10 03 May 19Professional, courteous and efficient. Thank you Josh, the short time it took you to fix the issue was well worth the cost.
21:23 03 May 19Efficient and knowledgeable
20:01 30 Apr 19Best Heating, Air & Plumbing company in the area.
21:12 25 Apr 19
23:28 24 Apr 19My technician Kevin arrived in the promised time frame and spent a couple of hours checking out my system to get ready for summer. Kevin was friendly, thorough, and respectful of my home. He explained all of the services he performed and didn't try to up-sell me on anything. Great service appointment!-
21:02 24 Apr 19Same day service, fast and convenient Technician was friendly and professional and very comprehensive
02:22 20 Apr 19Excellent job of identifying minor issues and helping correct those. Kevin went out of his way to help me clean a duct and download the Nexia app to set up the HVAC controls. Very happy with his service.
22:58 18 Apr 19
22:13 17 Apr 19Total Comfort and Heating is the best company. I called as my AC was not working. Within the hour Josh responded. He was courteous and caring. He made sure everything was working before he left. I recomend Total Comfort and Heating to everyone.
13:21 17 Apr 19Service was great. Very professional. Cleaned up once they finished. Would recommend Total Comfort to others.
22:21 09 Apr 19Excellent work. Tech was on time and had problem figured out quickly. Price was reasonable, and he had pump replaced in 2 hours cleaning up behind himself. Have used them before to replace a heat pump and this time it was plumbing, will call them again when I have another issue.
Tim Van Dyke
21:15 04 Apr 19Great service showed up on time reasonable rates.
18:04 04 Apr 19This review is for the plumbing portion of the job performed by Total Comfort. I had my 13yo 65 gallon HWH replaced with a new 75 gallon Bradford White as part of overall replacements of my HVAC and water heater contract. Needless to say, it was a very long busy day. Zane, their plumber, came in the early afternoon and immediately came to introduce himself and let me know what he was going to do. He was very polite and professional. After the install, he came to me to go over everything he had done and we went downstairs and I saw that he not only replaced the unit, he had cleaned up the connections and had installed and strapped up the new expansion tank correctly. The old one installed by the builder was just hanging from the pipe and had been full of water. He also showed me the water shut off he had added so that it was convenient and easy to use. I was very pleased with everything he had done. I would highly recommend Total Comfort if you need your HWH replaced. They are professional and reasonably priced.I also used Total Comfort to replace both my AC, Furnace and heat pump units. This work along with the HWH mentioned above was done in one day. They scheduled it and made sure it fit my schedule. The team of four was very professional and focused. The manager came out to review their progress and they kept me informed of their progress and when they had any questions. When they were done, the supervisor went over everything with me and answered my questions. They cleaned up the area so well you would never have known that so much work had been done. I am very pleased with the work and highly recommend them if you need any HVAC replacements.
13:05 04 Apr 19I have been a Total Comfort Customer for the last 5 years and I have been extremely satisfied with their work and their commitment to customer service. They replaced one of our A/C units this past July and last month they replaced our hot water heater. For the past 5 years we have had a maintenance contract with them for our 2 A/C units. We have also had them do some various plumbing tasks as well. Their prices are very fair, their technicians are professional and knowledgeable and I have never had anything less than a great interaction with any part of their company. I would highly recommend them for your heating and plumbing needs.
22:27 02 Apr 19Overall experience with Total Comfort was positive. They looked at my old unit, listed to my issues with it and corrected those problems with my new unit.I would recommend them and I would use them again.
13:57 28 Mar 19Tech was great and very helpful . He made sure that we understood what he was doing. The quote was what we payed.
19:29 22 Mar 19
14:52 19 Mar 19Technician was knowledgeable and thorough. He was polite and friendly
17:07 18 Mar 19Very pleased with our installation. Had two AC units replaced in one day. The install teams were courteous and professional and wasted no time in getting the job done. Excellent attention to detail, very neat, floors were covered with drop cloths to protect carpet They did a high quality job at a fair price. I would highly recommend them.
20:30 17 Mar 19
20:20 14 Mar 19Technician Lewis (or Luis, not sure of spelling) was a pleasure to work with. He was kind and considerate, answering lots of questions and providing information to help us make future decisions on the equipment he was servicing. He did a thorough inspection and reported his findings in a manner that we understood. He seems to be someone that enjoys both his work and interacting with customers. So refreshing to work with a cheerful contractor.
18:51 14 Mar 19Extremely fast and efficient service. Tech was professional. Work was completely in a timely manner.
23:52 13 Mar 19
19:54 12 Mar 19Kevin was very through!! He took his time, explained everything he did for the service maintenance and answered all my questions. Excellent service!!!
03:24 12 Mar 19Zane did a perfect job and the company gave me a fair price.I couldn't be happier to have finally found an honest plumber.Congratulation Total Comfort you did it!
23:53 11 Mar 19Total comfort did a good job of installing the Trane system. The outside unit is much improved with a gravel base and treated boards around the outside providing protection from weedeaters and other outdoor equipment. They showed us how to operate the system,and provided documentation for it's use. My wife complains of being cold, but the system maintains the temperate as is set, Thank yyou.
16:27 09 Mar 19Zane arrived at the exact time Total Comfort estimated. He provided quality service and explained exactly what was required, performing the work in a prompt and professional manner. It was a pleasure to have someone like Zane assist us with our water heating problem. We will always reach out to Total Comfort on any future needs.Chuck and Susan Huthmaker
16:25 06 Mar 19Best customer service! I had my unit replaced last Friday and I'm so thankful they were able to install it before the cold storm. The experience from estimate to completion was excellent. Very Professional and knowledgeable company. I would highly recommend Total Comfort Heat, Air and plumbing.
19:00 05 Mar 19Best customer service in this area! Everyone from the sales office and scheduling staff, to the technicians that have come to my home have been personable and professional. We highly recommend Total Comfort for Air Conditioning Replacement and maintenance.
16:57 26 Feb 19Zane, is a class act. Extremely experienced, professional and great person. Zane took his time with his assessment and diagnosed my plumbing issue within minutes. His work was impeccable along with his attention to detail. I highly recommend company and will be using them for any plumbing issues that may occur in the future.Al
20:04 25 Feb 19Very honest, knowledgeable and reliable company.
19:06 25 Feb 19The experience from estimate to completion was terrific. Everyone we came in contact with are knowledgeable and delivers a high level of customer service.
19:58 21 Jan 19Josh came out to our home and found the issue. He got it fixed right, the first time! We’re returning customers and will continue to use Total Comfort. Great job!
04:07 11 Jan 19
20:25 20 Dec 18excellent company and professional employees like Ann and our technician, Louie