Total Comfort Customer Reviews in Fredericksburg, VA & Surrounding Areas
Based on 713 reviews
Tina Faulconer
21:34 22 Oct 21
Total comfort installed two new heat pumps and also repaired a split mini system. Their quote for the heat pumps was better than the other two competitors. Our heat pumps were installed in a week from time of quote and our mini split was repaired the day after we called. This was our first experience with Total Comfort and I highly recommend them. They were professional, courteous and their work was top notch.
Josh Robinson
17:55 22 Oct 21
John was a great tech to work with. Work was done quickly, professionally and at a good cost. I will definitely be using this company in the future for my HVAC needs.
mark fuqua
01:53 22 Oct 21
It have been working with them for well over 15 years including a complete R&R of my old system to a 20 seer system and have had this 5 year old home worked on and in my view they are the more expensive be and least flexible and did NOT stand by Tim's word and I quote " I'm other words we own your system for 10 years. Just contact me
Mel Holley
21:13 13 Sep 21
Jim M
20:46 29 Aug 21
Mark Schultz
15:15 24 Aug 21
Nathan Kim
14:57 11 Aug 21
Elaine Hart
17:23 30 Jul 21
I will use Total Comfort again, if need be! I recommended that my family and friends contact Total Comfort should they need any HVAC work done. Great company!
Michael Martin
16:56 28 Jul 21
Yonanda Hendrawan
16:55 22 Jul 21
Just had one of my unit replaced few days ago. They did an excellent job. I was very impressed and satisfied how it turned out. All I can say is I’d give those two guys who installed my unit employe of the month, that’s how awesome, skills and professional they are. I highly recommend total comfort if you need to get your Heating or cooling done, You will not be disappointed.
Mark Wilfong
04:10 15 Jul 21
We had been having subpar service from our current ac install company. As we have a Trane system we called Total Comfort. They showed up on time and answered all of our questions. The tech was beyond professional and I never felt rushed or not listened too. He took the time to truly understand what we needed corrected and answered all of our questions completely and professionally. He was able to speak about the unit and answered in a way we could understand. I will be using Total Comfort for any future service needs! Thank you!
Blair Ferguson
20:10 08 Jul 21
Mary Bowling
20:55 07 Jul 21
Judy Clawson
20:24 07 Jul 21
Added refrigerant and reset thermostats
Chris Redmond
15:18 07 Jul 21
Total Comfort was one of three contractors I talked to about an HVAC issue that developed with a 10yr old system. The carry the top systems in the industry and their prices were very competitive with the other quotes I obtained.They scheduled the installation very quickly and on the day of the installation ... they arrived early and got right to work. I was very pleased with the communication and the work that completed.We're very happy with the system we purchased and it's performance.Highly recommend Total Comfort for any HVAC needs you may have..
God God
13:21 02 Jul 21
Zane and his partner were courteous and quick. They found a leak and replaced some piping. The price was right and the service A+.
Joe Hockman
16:50 30 Jun 21
Awesome service by Paul and Mike. Knowledgeable, courteous and prompt. Equipment installed works great a great price.
Bob 4food
20:30 29 Jun 21
Quick response and repair. Tech was professional
Jeff Bell
19:40 29 Jun 21
On time and efficient.
nondi bhaduri (pink lucozade)
19:33 17 Jun 21
Alex, the HVAC sales rep/educator, came on time to my house to give a free assessment of the trouble with my old 1998 Trane. He is exceptional in his knowledge, professionalism, and patience explaining my system to me. The home office is staffed by people prepared to coordinate service and installation with MY schedule. Dan and Chris came right out (on time) to install the new Trane and Dan took his time to explain everything to me in detail. The work area was kept neat and safe and tidy at the end of the day. The cost of all this came as a happy surprise, $1000 less than the nearest competitor. Thank you Total Comfort!
Ann Green
19:47 15 Jun 21
Tim Mckinnon
19:40 15 Jun 21
Dakota Keith
16:20 12 Jun 21
Total comfort offered the best price from all estimates. They even gave me one of the best brands in the HVAC market to satisfy my installation date while not increasing my original estimate. They are very professional and willing to help. For a 2.5 ton HVAC fully installed with the best brand, the were just under 6k total. Overall a very great experience!
Constance Cardwell
19:33 11 Jun 21
This is the second time in 6 years that this company has serviced my broken AC unit in my home. The job was completed to rectify the situation and it was a reasonable price for the repairs. I will use this company when it is time to replace my unit.Their office staff keeps you abreast of the booking, ordering of parts and the technicians arrival time. The service professionals are about the business of a full repair.Thank you Total Comfort
todd shull
12:44 11 Jun 21
Michael St. John
19:08 10 Jun 21
Emma Nichols
15:09 07 Jun 21
Väinämöinen
20:34 03 Jun 21
The technician was very knowledgeable and willing to take the time to fully explain our system. Kevin was very professional and provided options for any repairs that were needed. No pressure and NO UPSALE! He presented the issue and provided solutions and left it up to us to decide. I will use them again.
Melissa McLeod
13:41 03 Jun 21
They are always amazing!!
Ray Hiatt
12:05 02 Jun 21
We switched our AC/Heating maintenance to Total Comfort about a year ago and have been very pleased/satisfied with their service, technicians and responsiveness to our needs. Just yesterday we had a complete new AC/Heating unit installed by Total Comfort technicians Paul, John and Mike and I would like to commend them on job well done. These men really knew their stuff and were very professional in performing the work. So if you are looking for a quality business to maintain or replace any of your current or future AC/Heating requirements I would highly recommend Total Comfort Heating, Air and Plumbing.
Cheryl Payne
18:59 01 Jun 21
I’ve been dealing with Total Comfort for about 12 years great company I always ask for the same tech Louie he is awesome!!
Michael Carrancho
14:16 28 May 21
Always excellent service
Paunee Grupe
16:09 26 May 21
Very professional and courteous. Quick to respond. Zane was wonderful at explaining everything.
Cheryl Alderman
18:59 25 May 21
B Brown
17:53 25 May 21
2021- Yes we are a repeat customer! They are replacing our AC/Heat today! Alex was great- thank you Kim for getting everything processed quickly! As well as your great customer service! The install crew have been wonderful - professional and fast! Thank you very much Total Comfort Heating and Air!2019 Zane was great! Explained the estimate in detail - completed the work promptly. Personable and knowledgeable. Will be calling same company back for AC check up!
Cheryl Alderman
10:02 25 May 21
Maurice Jones
16:56 24 May 21
The technician was on time & professional. Conducted an evaluation of the system, informed me of the problem & repaired the issued in no time !!
Stacey Hunter
13:14 21 May 21
Nick & Nanci Scharf
18:16 20 May 21
Excellent work by Paul and Mike. Very thorough and new systems works and looks great. Thank you!
Billy Wilson
18:42 19 May 21
Lazyiest ?
11:03 19 May 21
Jack Helms
16:03 13 May 21
The five stars are for service. Total Comfort has always done a great job. Having said that, I would give Trane two stars because my not that old heat pump has a freon leak somewhere. My old Trane heat pump was 26 years old when it was replaced.
John Moran
14:00 13 May 21
Kyle Shaw
20:54 12 May 21
Great service. Great attitudes. Could not asked for a better group of guys to come do the job. Real down to earth people.
Jerry Barber
13:27 10 May 21
Jacquelyn Lu
21:29 05 May 21
Called them for a plumbing issue while installing a new dishwasher. They were able to send someone first thing the next morning. The job to fix the problem ended up being a lot more difficult than we originally thought, so we did not perform the work. However Zane was excellent and tried to do everything he could to help. Overall we had a great experience with this company.
Linzy Childers
14:35 05 May 21
Kevin,Is one of the nicest people I have met and he is always prompt and courteous. He should be commended for his great work. He is the face of Total Comfort to me and that's a good thing.
Nobel Motors
05:24 04 May 21
What they promised, they fix it. Thanks